oracle retail in Hyderabad
hyderabad, andhra pradesh
Essential Duties & Responsibilities
� Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle Retail applications functionality and technology.
� Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
� Provide remote-based Techno-Functional support & training for multiple Oracle Retail modules.
� Support client customizations, sharing implementation and best practices advice.
� Develop and oversee the application break fixes for critical product defects.
� Create scripts to identify, analyze and correct data issues.
� Manage one or more key assigned accounts as a technical/functional advisor.
� Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
� Collaborate with team members in a virtual team environment to extend field experience to different client situations.
� Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
� $100 million dollar company, headquartered at Las Vegas, Nevada
� Cost effective product support solutions to enterprise products �Oracle� and �SAP�
� Global organization spanning its operations to 14 centres spread across 12 countries
� 800+ headcount supporting 1500 clients globally
� A majority of our clientele comprise Fortune 500
� Flexible work culture & robust learning experience
� Strong Technical Team with an average experience of 10 yrs
A Global ERP Solution Providers
Oracle EBS, Retail module
Total 12+ Yrs
Oracle Retail 8+ Yrs
Strong Technical Exposure
� 8 years relevant Oracle Retail experience- (required)
� 7+ years direct support of application end-users in a Corporate environment Technical and Functional Expertise with solid understanding of underlying data flow and functionality in
� Retail Merchandising System
� Retail Price Management
� Retail Data Warehouse
� Retail Invoice Matching
� Retail Allocation
� Retail Integration Bus
� Retail Sales Audit
� Active Retail Intelligence
� Expertise with Oracle Retail or Retek, including full life-cycle implementation experience, configuration and administration of the application.
� Knowledge of Oracle maintenance/patching mechanics and Retail architecture
� Demonstrable history solving complex problems across multiple modules