The OTC Analyst is responsible for managing and optimizing the end-to-end Order-to-Cash cycle, ensuring efficient processing of sales orders, accurate billing, timely cash application, and proactive collections. The role is critical in maintaining the company's financial health, minimizing credit risk, and ensuring high levels of internal and external customer satisfaction.
Key Responsibilities
1. Accounts Receivable & Collections Management:
Manage the accounts receivable portfolio, monitoring aging reports, and ensuring timely collections from customers (distributors, modern trade, e-commerce partners).
Execute dunning and collections processes, including direct communication with customers via phone and email to resolve overdue balances and payment disputes.
Analyze paying habits of customers and recommend actions to resolve credit and collection problems.
2. Billing & Invoicing:
Ensure the accuracy and completeness of all sales invoices, credit notes, and debit notes in compliance with company policy, tax regulations (e.g., GST), and customer requirements.
Investigate and resolve discrepancies related to pricing, discounts, trade schemes, and quantity differences.
3. Cash Application & Reconciliation:
Process and accurately post daily customer payments (checks, EFT/wire transfers) into the ERP system (e.g., SAP).
Perform daily/monthly reconciliation of Accounts Receivable balances, bank statements, and customer ledgers.
Process adjustments, write-offs, and refunds as per approval matrix and company policy.
4. Order Management Support:
Liaise with the Sales, Supply Chain, and Customer Service teams to ensure smooth and accurate order processing.
Address and resolve post-shipment or order-related issues (e.g., delivery discrepancies, returns) that impact the billing and collection process.
5. Reporting & Analysis:
Generate and maintain key Order-to-Cash performance metrics (e.g., DSO - Days Sales Outstanding, aged debt analysis, collection forecast).
Provide ad-hoc analysis and reports to the management on collections status, significant outstanding accounts, and process bottlenecks.
6. Process Improvement & Compliance:
Identify opportunities for process automation and efficiency improvements within the OTC cycle.
Ensure all OTC processes and transactions adhere to internal controls, accounting standards (e.g., IFRS/Ind AS), and company policies.
Assist in internal and external audits by providing necessary documentation and explanations.
Qualifications
Education:
Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
[Desirable: CA/ICWA Inter, or an equivalent professional certification]
Experience:
Minimum 3+ years of relevant experience in Accounts Receivable, Collections, or the complete Order-to-Cash cycle, preferably within a FMCG or CPG (Consumer Packaged Goods) company or a large Shared Service Center.
Proven experience working with a major ERP system (e.g., SAP FICO – AR Module is highly preferred).