Priorities for the role include:- Reduce debt profile across the ledger- Follow agreed steps in credit management system crest- Record all queries in credit management system crest- Liaise with Credit Manager on a daily basis- Keep updated and maintained records in credit management system crest- To be able to work UK time to support Operations and Credit Services- High level of understanding in written and spoken English language- Knowledge of the google suiteKey Responsibilities:- Control and reduce debt to set targets on a monthly basis- Liaise with all clients to ensure remittances are sent to the correct address for the allocation of debt- Ensure and maintain quality call volumes to assist with the cash collections- Proactively contact our clients through outbound calls to ensure that payment terms are adhered to- Manage and maintain responsibility for your ledger- Achieve monthly cash target- Achieve monthly 182+ day debt target- Achieve monthly target on 30 days- Be accountable and responsible for your ledger- Work within the company standard credit control processes utilizing pre-defined reports and follow workflow strategies set up in our credit management system crest- Maintain accurate and up to date and variable client records within our credit management system crest- Receive in-coming calls and record all queries promptly and accurately in support of cash collection activity- Working with Operations teams to ensure all incoming queries are promptly dealt with and escalations are made to the right teams- Ensure collection efforts are followed and are routinely organized to ensure frequent and regular coverage of the whole ledger- Support the customer risk management procedure- Know and implement Randstad credit Policy and procedures, making pragmatic decisions where applicable- Communicate to internal and external customers in a professional and polite manner at all times.- Maintain and build external and internal relationshipsCandidate Profile:The ideal candidate would be someone who is very well organized and can communicate well both verbally and written and has basic computer skills.Personal Characteristics/Behavioral competencies- Active listening- Exceptional written and verbal communication skills- Excellent negotiation and persuasion- Resilient and agile- Attention to detail- Accuracy and clarity- Being able to convey information to our clients in a simple and unambiguous way- Organized- Structured- Flexible and open to change- Able to work on their own initiative- Team player- Openness and transparency
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Priorities for the role include:- Reduce debt profile across the ledger- Follow agreed steps in credit management system crest- Record all queries in credit management system crest- Liaise with Credit Manager on a daily basis- Keep updated and maintained records in credit management system crest- To be able to work UK time to support Operations and Credit Services- High level of understanding in written and spoken English language- Knowledge of the google suiteKey Responsibilities:- Control and reduce debt to set targets on a monthly basis- Liaise with all clients to ensure remittances are sent to the correct address for the allocation of debt- Ensure and maintain quality call volumes to assist with the cash collections- Proactively contact our clients through outbound calls to ensure that payment terms are adhered to- Manage and maintain responsibility for your ledger- Achieve monthly cash target- Achieve monthly 182+ day debt target- Achieve monthly target on 30 days- Be accountable and responsible for your ledger- Work within the company standard credit control processes utilizing pre-defined reports and follow workflow strategies set up in our credit management system crest- Maintain accurate and up to date and variable client records within our credit management system crest- Receive in-coming calls and record all queries promptly and accurately in support of cash collection activity- Working with Operations teams to ensure all incoming queries are promptly dealt with and escalations are made to the right teams- Ensure collection efforts are followed and are routinely organized to ensure frequent and regular coverage of the whole ledger- Support the customer risk management procedure- Know and implement Randstad credit Policy and procedures, making pragmatic decisions where applicable- Communicate to internal and external customers in a professional and polite manner at all times.- Maintain and build external and internal relationshipsCandidate Profile:The ideal candidate would be someone who is very well organized and can communicate well both verbally and written and has basic computer skills.Personal Characteristics/Behavioral competencies- Active listening- Exceptional written and verbal communication skills- Excellent negotiation and persuasion- Resilient and agile- Attention to detail- Accuracy and clarity- Being able to convey information to our clients in a simple and unambiguous way- Organized- Structured- Flexible and open to change- Able to work on their own initiative- Team player- Openness and transparency
