planner & scheduler in delhi

posted
contact
randstad india
position type
permanent
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posted
location
delhi, new delhi
function
Other
position type
permanent
experience
8-10
reference number
60150
contact
randstad india

job description

planner & scheduler in delhi

The Planner & Scheduler role is the interface Support Center & Field Service and is responsible for updating and monitoring the field agents schedule in a timely and accurate manner. This role schedules all field interventions (service delivery on-site) such as corrective maintenance, preventive maintenance, project, installation, training…

   He/she appreciates the urgency of customer and/or field agent and acts accordingly.

   He/she plans resources capacity and allocation, monitors the execution of activities according to contracts, customer type, according to severity and agreed service level.

   This role works closely with the Supply Chain department to ensure parts are available for any kind of customer visit and reschedules visits otherwise to drive efficiency.

Main responsibilities

  • Optimize service and support planning, scheduling, assignment and dispatching
  • Update and manage the service schedule in a timely and accurate manner
  • Coordinate, communicate and work cross functionally with other teams in service
  • Plan and communicate on assignments in advance
  • Identify resource needs/shortage/excess
  • Assign and dispatch field agents with the right skills to a work order, in alignment with service levels and severity
  • Ensure and check if field agents are equipped with required parts to perform field service visits
  • Work closely with the supply chain department to provide input for parts planning, orders and delivery
  • Inform customers and confirms appointments
  • Inform stakeholders about any unplanned activity

 

skills

customer support, Planning, scheduling, assignment and dispatching

qualification

Any