problem resolution manager in bengaluru / bangalore

posted
contact
randstad india
position type
permanent
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posted
location
bengaluru / bangalore
function
Manufacturing
position type
permanent
experience
2-4
reference number
61853
contact
randstad india

job description

problem resolution manager in bengaluru / bangalore

Client is a leading MNC in Automotive domain. Job Title: Problem Resolution Manager Responsibilities :  
  • Create the reports in Excel sheet from work process tools 
  • Train and coach project teams with respect to PRM process
  • Check and ensure correct implementation of PRM process
  • Contribute to continuous improvement of PRM process
  • Create problem report statistics/metrics including issue burn down curves
  • Support management and customer reporting (PRM part)
  • Prepare and moderate internal and customer meetings (PRM part)
  • Track issue (problem reports) workflow and ensure quality of issue content
  • Assign new problem reports to respective function delivery owner / responsible
  • Analyze the actual problem report status. Identify deviations in respect to planning vs. actual status.
    Determine the possible root cause and work on a recovery plan.

Desired skills:

  • Microsoft Excel: Advanced level.
  • Microsoft Power point: Advanced level.
  • Writing macros using VB, Python scripts.
           Good communication and interpersonal skills

skills

Reporting, create reports, statistics report, PRM Process, VB, python scripts

qualification

BCA