product support associate, global customer service team in visakhapatnam

posted
contact
randstad india
position type
permanent
apply now

posted
location
visakhapatnam, andhra pradesh
function
Information Technology
position type
permanent
experience
5 To 9
reference number
935149
contact
randstad india
apply now

job description

product support associate, global customer service team in visakhapatnam

?Customer Support

Benefits
?As a Product Support Associate at Sonetel's Global Customer Service team, you would:
? You are a key member for Inside Sales, Customer Retention and Up-selling by identifying
customers needs and suggesting suitable plans
? Guide/inform customers on how to use our product and services
? Resolve customer questions and complaints
? Communicate problem fixes and updates
? Document all customer communication on email/voice/chat and progress status in our customer
relationship management system
? Escalate problems to appropriate channels and follow up on resolutions
? Increase customer satisfaction and build loyalty by providing amazing, personalized customer
support
? Identify potential gaps and problems in customer experience, feed customer inputs and
suggestions for product and service improvements to relevant teams
? Help internally by sharing knowledge, contributing to blog posts, experimenting with new
innovations and discussing best practices

Client Introduction
?IT Telecom

skills

?Customer Support

qualification

?As a Product Support Associate at Sonetel's Global Customer Service team, you would:
? You are a key member for Inside Sales, Customer Retention and Up-selling by identifying
customers needs and suggesting suitable plans
? Guide/inform customers on how to use our product and services
? Resolve customer questions and complaints
? Communicate problem fixes and updates
? Document all customer communication on email/voice/chat and progress status in our customer
relationship management system
? Escalate problems to appropriate channels and follow up on resolutions
? Increase customer satisfaction and build loyalty by providing amazing, personalized customer
support
? Identify potential gaps and problems in customer experience, feed customer inputs and
suggestions for product and service improvements to relevant teams
? Help internally by sharing knowledge, contributing to blog posts, experimenting with new
innovations and discussing best practices