production support analyst in delhi

posted
contact
randstad india
position type
permanent
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posted
location
delhi, new delhi
function
Banking & finance
position type
permanent
experience
2-6
reference number
60581
contact
randstad india

job description

production support analyst in delhi

Qualifications Minimum education and work experience required for this position include:

 • Minimum 4 years of total experience with 2+years of experience in Salesforce 

• Experience with data loader, excel connector, and Workbench is preferred 

• Experience with Apttus CPQ or any other CPQ would be helpful 

• BS degree in Computer Science or engineering or equivalent  

 

Functional Responsibilities: Specific responsibilities for this position include: 

• Provide support for end users by having in-depth knowledge of application and the integrations to downstream systems. 

• Responsible for triaging and escalating any production issue affecting outages per procedures. 

• Provide clear and regular updates to users through the support life-cycle

 • Facilitate discussion with stakeholders, L2/L3 Support, or vendors, if needed 

• Communicate with users and all those that contact support team in a courteous, professional, and timely manner

 • Create Knowledge articles where required for team reference 

• Participates in M&E, Project transition and UAT’s to enhance individual knowledge and build on the knowledge required to support the application 

• Properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Salesforce, Service Now, Jira, Service Desk, IDAM etc. 

• Assist with user access management which includes user provisioning and handling permission related issues.


 

 

 

skills

Salesforce, Analyst, CRM, Support

qualification

B.E/B.Tech, B.A, B.Com, B.Sc, BCA, BBA, B.Arch, LLB, B.Ed