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    job details
    Working with global banks and payment partners to resolve issues related to payment processingCoordinate with potential/new partners to understand and complete onboarding requirementsLiaise with internal stakeholders (Compliance, Customer Service, Product and Technology) for resolving transactional queries for our Retail & Institutional businessesCollaborate with Platform and Tech teams to drive improvements in the speed and efficiency of paymentsRaise service requests with banks to fulfil operational or client requirementsPlan and organise governance meetings with Partner banks at periodic intervalsWork with Account Managers and Customer Service teams to resolve customer complaintsProcess and authorise refund requestsPublish MIS reports to the management and internal stakeholdersOrganize workflow to meet department objectives 
    Working with global banks and payment partners to resolve issues related to payment processingCoordinate with potential/new partners to understand and complete onboarding requirementsLiaise with internal stakeholders (Compliance, Customer Service, Product and Technology) for resolving transactional queries for our Retail & Institutional businessesCollaborate with Platform and Tech teams to drive improvements in the speed and efficiency of paymentsRaise service requests with banks to fulfil operational or client requirementsPlan and organise governance meetings with Partner banks at periodic intervalsWork with Account Managers and Customer Service teams to resolve customer complaintsProcess and authorise refund requestsPublish MIS reports to the management and internal stakeholdersOrganize workflow to meet department objectives