- Skill set · Deep domain expertise in Voice/ outbound contact centre and operations. · Hands on experience of managing SLAs and KPIs · Excellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents) · Good Analytical Skills; Expertise in analysing data, creating models using excel and other tools · Excellent Communications skills, both verbal and Non-Verbal. · Eye for detail - Ability to identify potential failure modes · Analytical and problem-solving ability Desired Skill Sets / Preferred Attributes · Good knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions. · Experience of handling large team of 100+ members. · Experience of working in tools of CRM. Work Experience · 10 + years’ experience · Experience in working in Banking domain preferable · Experience in process improvement preferable in digital platforms Technical Skills · Understanding of Industry Quality Tools/service metrics · Advance knowledge of MS office and presentation skills Educational Qualifications: · Bachelor’s Degree. · MBA preferred.Skill set · Deep domain expertise in Voice/ outbound contact centre and operations. · Hands on experience of managing SLAs and KPIs · Excellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents) · Good Analytical Skills; Expertise in analysing data, creating models using excel and other tools · Excellent Communications skills, both verbal and Non-Verbal. · Eye for detail - Ability to identify potential failure modes · Analytical and problem-solving ability Desired Skill Sets / Preferred Attributes · Good knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions. · Experience of handling large team of 100+ members. · Experience of working in tools of CRM. Work Experience · 10 + years’ experience · Experience in working in Banking domain preferable · Experience in process improvement preferable in digital platforms Technical Skills · Understanding of Industry Quality Tools/service metrics · Advance knowledge of MS office and presentation skills Educational Qualifications: · Bachelor’s Degree. · MBA preferred.
- Skill set · Deep domain expertise in Voice/ outbound contact centre and operations. · Hands on experience of managing SLAs and KPIs · Excellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents) · Good Analytical Skills; Expertise in analysing data, creating models using excel and other tools · Excellent Communications skills, both verbal and Non-Verbal. · Eye for detail - Ability to identify potential failure modes · Analytical and problem-solving ability Desired Skill Sets / Preferred Attributes · Good knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions. · Experience of handling large team of 100+ members. · Experience of working in tools of CRM. Work Experience · 10 + years’ experience · Experience in working in Banking domain preferable · Experience in process improvement preferable in digital platforms Technical Skills · Understanding of Industry Quality Tools/service metrics · Advance knowledge of MS office and presentation skills Educational Qualifications: · Bachelor’s Degree. · MBA preferred.Skill set · Deep domain expertise in Voice/ outbound contact centre and operations. · Hands on experience of managing SLAs and KPIs · Excellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents) · Good Analytical Skills; Expertise in analysing data, creating models using excel and other tools · Excellent Communications skills, both verbal and Non-Verbal. · Eye for detail - Ability to identify potential failure modes · Analytical and problem-solving ability Desired Skill Sets / Preferred Attributes · Good knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions. · Experience of handling large team of 100+ members. · Experience of working in tools of CRM. Work Experience · 10 + years’ experience · Experience in working in Banking domain preferable · Experience in process improvement preferable in digital platforms Technical Skills · Understanding of Industry Quality Tools/service metrics · Advance knowledge of MS office and presentation skills Educational Qualifications: · Bachelor’s Degree. · MBA preferred.
- Skill set · Deep domain expertise in Voice/ outbound contact centre and operations. · Hands on experience of managing SLAs and KPIs · Excellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents) · Good Analytical Skills; Expertise in analysing data, creating models using excel and other tools · Excellent Communications skills, both verbal and Non-Verbal. · Eye for detail - Ability to identify potential failure modes · Analytical and problem-solving ability Desired Skill Sets / Preferred Attributes · Good knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions. · Experience of handling large team of 100+ members. · Experience of working in tools of CRM. Work Experience · 10 + years’ experience · Experience in working in Banking domain preferable · Experience in process improvement preferable in digital platforms Technical Skills · Understanding of Industry Quality Tools/service metrics · Advance knowledge of MS office and presentation skills Educational Qualifications: · Bachelor’s Degree. · MBA preferred.Skill set · Deep domain expertise in Voice/ outbound contact centre and operations. · Hands on experience of managing SLAs and KPIs · Excellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents) · Good Analytical Skills; Expertise in analysing data, creating models using excel and other tools · Excellent Communications skills, both verbal and Non-Verbal. · Eye for detail - Ability to identify potential failure modes · Analytical and problem-solving ability Desired Skill Sets / Preferred Attributes · Good knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions. · Experience of handling large team of 100+ members. · Experience of working in tools of CRM. Work Experience · 10 + years’ experience · Experience in working in Banking domain preferable · Experience in process improvement preferable in digital platforms Technical Skills · Understanding of Industry Quality Tools/service metrics · Advance knowledge of MS office and presentation skills Educational Qualifications: · Bachelor’s Degree. · MBA preferred.
- 16 years+ of Experience in LAP or/and HL with at least 3 + years of mandatory LAP experience at RM /ASM level and should have managed DSA for 2-3 years2Managed that geography for minimum of 3-5 years ( Mostly Self Sourcing ,and sourcing through DSA/DST/Branches)3Optional - Should have managed mid-size teams for minimum of 1-2 years4Good understanding of LAP business/competition5Should be able to present the case to seniors with all facts6Update central team on competition offering and new products.7Should be able to read and understand financials8Distribution is key component of job role.9Language fluency – English and local16 years+ of Experience in LAP or/and HL with at least 3 + years of mandatory LAP experience at RM /ASM level and should have managed DSA for 2-3 years2Managed that geography for minimum of 3-5 years ( Mostly Self Sourcing ,and sourcing through DSA/DST/Branches)3Optional - Should have managed mid-size teams for minimum of 1-2 years4Good understanding of LAP business/competition5Should be able to present the case to seniors with all facts6Update central team on competition offering and new products.7Should be able to read and understand financials8Distribution is key component of job role.9Language fluency – English and local
