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    5 jobs found for Customer service in Maharashtra

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      • mumbai, maharashtra
      • permanent
      Liaise with internal stake holders (Compliance, Customer Service, Product and Technology) for processing of transactions for both our Retail & Institutional businessesReconcile incoming customers money with their transactions and making sure their wallets have sufficient balance for execution of their transactions.Onboard new Institutional, SME and enterprise clients on NIUM’s platform.Monitor, investigate and resolve payment processing issues.To verify statements for various bank and currencies before reprocessing or refunding transactions.Creating monthly Invoices for clients and tracking their settlement.Co-ordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out.Work with Account Managers and Customer Service teams to resolve customer complaints.Publish MIS reports to the management and internal stake holders.Organize workflow to meet department objectives.Work with Product and Technology teams to improve process efficiency and automation.This role will require you to work in a rotational shift environment. Also, given Nium operates acrossmultiple geographies there are no fixed holidays and we follow a flexible holiday schedule
      Liaise with internal stake holders (Compliance, Customer Service, Product and Technology) for processing of transactions for both our Retail & Institutional businessesReconcile incoming customers money with their transactions and making sure their wallets have sufficient balance for execution of their transactions.Onboard new Institutional, SME and enterprise clients on NIUM’s platform.Monitor, investigate and resolve payment processing issues.To verify statements for various bank and currencies before reprocessing or refunding transactions.Creating monthly Invoices for clients and tracking their settlement.Co-ordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out.Work with Account Managers and Customer Service teams to resolve customer complaints.Publish MIS reports to the management and internal stake holders.Organize workflow to meet department objectives.Work with Product and Technology teams to improve process efficiency and automation.This role will require you to work in a rotational shift environment. Also, given Nium operates acrossmultiple geographies there are no fixed holidays and we follow a flexible holiday schedule
      • pune, maharashtra
      • permanent
      Sr. Sourcing Consultant will assist Category Managers and WNS Category Managers or Sourcing Managers with category strategy and strategic sourcing project execution for Tier 2/3 categories.  He/she will serve as the focal point of strategic sourcing execution for Kellogg's category pod and/or region, making operational decisions and assignments to service the client and manage performance of the overall category S2C pod and region.Key responsibilities include:- Assisting with Category Planning & Strategy- Assisting with Stakeholder Engagement- Assiting Project Pipeline Development- Leading 7-Step Strategic Sourcing Execution- Leading Supplier Relationship Management- Leading Category Benchmarking & Market IntelKnowledge skills and abilities:• Category management expertise and experience across similar industries and geographies• A strong team player and individual contributor• Excellent written and verbal communication skills (internally, with client stakeholders, and the supplier community)• Solid decision making ability using available facts in sensitive client and internal situations• Excellent problem solving ability• Ability to manage multiple projects and initiatives simultaneouslyAdditional informationBusiness Fundamentals:Excellent written and verbal communication skillsDemonstrated teamwork and team leadership capabilitiesClient Services Capabilities:Strong customer service orientation including demonstrated issue resolution and relationship management skillsAbility to learn and master client specific processes, terminology, political environment, systems and unique requirements by various business groupsSolid decision-making ability using available facts in sensitive client situationsContract negotiation and drafting
      Sr. Sourcing Consultant will assist Category Managers and WNS Category Managers or Sourcing Managers with category strategy and strategic sourcing project execution for Tier 2/3 categories.  He/she will serve as the focal point of strategic sourcing execution for Kellogg's category pod and/or region, making operational decisions and assignments to service the client and manage performance of the overall category S2C pod and region.Key responsibilities include:- Assisting with Category Planning & Strategy- Assisting with Stakeholder Engagement- Assiting Project Pipeline Development- Leading 7-Step Strategic Sourcing Execution- Leading Supplier Relationship Management- Leading Category Benchmarking & Market IntelKnowledge skills and abilities:• Category management expertise and experience across similar industries and geographies• A strong team player and individual contributor• Excellent written and verbal communication skills (internally, with client stakeholders, and the supplier community)• Solid decision making ability using available facts in sensitive client and internal situations• Excellent problem solving ability• Ability to manage multiple projects and initiatives simultaneouslyAdditional informationBusiness Fundamentals:Excellent written and verbal communication skillsDemonstrated teamwork and team leadership capabilitiesClient Services Capabilities:Strong customer service orientation including demonstrated issue resolution and relationship management skillsAbility to learn and master client specific processes, terminology, political environment, systems and unique requirements by various business groupsSolid decision-making ability using available facts in sensitive client situationsContract negotiation and drafting
      • pune, maharashtra
      • permanent
      Sr. Sourcing Consultant will assist Category Managers and WNS Category Managers or Sourcing Managers with category strategy and strategic sourcing project execution for Tier 2/3 categories.  He/she will serve as the focal point of strategic sourcing execution for Kellogg's category pod and/or region, making operational decisions and assignments to service the client and manage performance of the overall category S2C pod and region.Key responsibilities include:- Assisting with Category Planning & Strategy- Assisting with Stakeholder Engagement- Assiting Project Pipeline Development- Leading 7-Step Strategic Sourcing Execution- Leading Supplier Relationship Management- Leading Category Benchmarking & Market IntelKnowledge skills and abilities:• Category management expertise and experience across similar industries and geographies• A strong team player and individual contributor• Excellent written and verbal communication skills (internally, with client stakeholders, and the supplier community)• Solid decision making ability using available facts in sensitive client and internal situations• Excellent problem solving ability• Ability to manage multiple projects and initiatives simultaneouslyAdditional informationBusiness Fundamentals:Excellent written and verbal communication skillsDemonstrated teamwork and team leadership capabilitiesClient Services Capabilities:Strong customer service orientation including demonstrated issue resolution and relationship management skillsAbility to learn and master client specific processes, terminology, political environment, systems and unique requirements by various business groupsSolid decision-making ability using available facts in sensitive client situationsContract negotiation and drafting
      Sr. Sourcing Consultant will assist Category Managers and WNS Category Managers or Sourcing Managers with category strategy and strategic sourcing project execution for Tier 2/3 categories.  He/she will serve as the focal point of strategic sourcing execution for Kellogg's category pod and/or region, making operational decisions and assignments to service the client and manage performance of the overall category S2C pod and region.Key responsibilities include:- Assisting with Category Planning & Strategy- Assisting with Stakeholder Engagement- Assiting Project Pipeline Development- Leading 7-Step Strategic Sourcing Execution- Leading Supplier Relationship Management- Leading Category Benchmarking & Market IntelKnowledge skills and abilities:• Category management expertise and experience across similar industries and geographies• A strong team player and individual contributor• Excellent written and verbal communication skills (internally, with client stakeholders, and the supplier community)• Solid decision making ability using available facts in sensitive client and internal situations• Excellent problem solving ability• Ability to manage multiple projects and initiatives simultaneouslyAdditional informationBusiness Fundamentals:Excellent written and verbal communication skillsDemonstrated teamwork and team leadership capabilitiesClient Services Capabilities:Strong customer service orientation including demonstrated issue resolution and relationship management skillsAbility to learn and master client specific processes, terminology, political environment, systems and unique requirements by various business groupsSolid decision-making ability using available facts in sensitive client situationsContract negotiation and drafting
      • mumbai, maharashtra
      • permanent
      Sr. No.DepartmentPosition1.SalesSr. Executive/Asst. Manager International Sales (Paints & Coatings)·Job Profileo   Represent our company, with a comprehensive understanding of our offeringso   Co-ordination with international customers for managing sales with themo   Stay current with trends and competitors to identify improvements or recommend new productso   Prepare monthly reports and provide review on same.o   Communicate & provide timely updates on required informationo   Monitor and recommend improvement to sales plans to achieve all key business objectives.o   Ensure fulfilment of sales orders in a comprehensive mannero   Be the first point of contact for the customer for all their needso   Develop and maintain good professional relationships with main accounts and strategic partners of company.o   Co-ordinate internally for sales/sales order servicing to the customero   Maintain high quality standards of customer service for achieving customer’s delighto   Provide on-going customer supporto   Assist global agents with technical backup, project implementation for all marketing strategies.Must haveo   Sales Skillso   Strong Communication Skillso   Negotiation Skillso   Knowledge of handling international saleso   Well versed with Export sales and procedureGood People Skills.o    Commercial awareness. Good to haveKnowledge of speciality chemicals manufacturing industryInternational trade regulations in different countriesKnowledge of SAP QualificationMBA Marketing / International Business & from Science BackgroundExperience – 6 to 7 years   
      Sr. No.DepartmentPosition1.SalesSr. Executive/Asst. Manager International Sales (Paints & Coatings)·Job Profileo   Represent our company, with a comprehensive understanding of our offeringso   Co-ordination with international customers for managing sales with themo   Stay current with trends and competitors to identify improvements or recommend new productso   Prepare monthly reports and provide review on same.o   Communicate & provide timely updates on required informationo   Monitor and recommend improvement to sales plans to achieve all key business objectives.o   Ensure fulfilment of sales orders in a comprehensive mannero   Be the first point of contact for the customer for all their needso   Develop and maintain good professional relationships with main accounts and strategic partners of company.o   Co-ordinate internally for sales/sales order servicing to the customero   Maintain high quality standards of customer service for achieving customer’s delighto   Provide on-going customer supporto   Assist global agents with technical backup, project implementation for all marketing strategies.Must haveo   Sales Skillso   Strong Communication Skillso   Negotiation Skillso   Knowledge of handling international saleso   Well versed with Export sales and procedureGood People Skills.o    Commercial awareness. Good to haveKnowledge of speciality chemicals manufacturing industryInternational trade regulations in different countriesKnowledge of SAP QualificationMBA Marketing / International Business & from Science BackgroundExperience – 6 to 7 years   
      • mumbai, maharashtra
      • permanent
      Purpose of the Job: Regional Sales Head is responsible for building the client's business in the region and driving the achievement of the sales targets for the region, along with a team of sales managers. RSH is responsible for formulating the regional sales strategy, driving its implementation and developing and leading an energic and achievement-oriented sales team in the region. Identifying business opportunities, customer connect and relationship building, driving implementation of sales processes and established norms, and working strategically as well as tactically to generate business and increase revenues in the region is core to the role. Roles & Responsibilities:Build the Business in the RegionOwn and take accountability for the P&L in the region and be responsible for growing the revenue and client size for the regionPrepare detailed sales plan for the region in line with the overall sales plan, disseminate the same to the Sales ManagersContinuously review information shared by the sales managers, brokers and agents on market potential in the region, competition activities, volume and strategies and incorporate the same in sales plans for the region. Work with the Sales Head and industry partners to develop and grow the business continuouslyEnsure effective manpower planning for the region and work with HR to ensure appropriate staffing levelsPerform a variety of analysis to aid business planning, and business improvement, and share reports with the senior management Ensure achievement of sales target by driving sales in the region Develop initiatives to increase sales, customer base and enhance client’s image in the region and oversee their execution.Continuously monitor and track sales and business performance at the region and drive performance culture to ensure that all branches in the region deliver on the targets.Develop, maintain and nurture long term relationships with key Corporates, brokers, influencers in the region to generate new business and to solicit referrals. Ensure active lead generation, lead management and salesAct as a key contact for large accounts. Regularly interact with CS to understand customer experience, requirements and expectations and incorporate the insights to improve sales processes and sales plans Provide counsel, guidance and support to Sales Managers in driving closures, handling clients, handling escalations or customer issues, etc. Be responsible for the driving discipline in implementation of the sales processes in the region Ensure conformance to set sales processes and policies at the regional level and ensure all statutory compliances and SoPs are adhered toAdvise sales managers in resolving day to day operational issues and drive continuous improvementsImplement changes that arise on account of audit results / non-compliance Coordinate internally with other departments like Operations, Customer Service, etc. to enhance customer connect and facilitate the sales process Drive, motivate and manage sales team Set clear expectations by communicating functional objectives, sales targets, SOPs and guidelines to the sales team members. Drive achievement of sales and cross-sell targets in the region by conducting regular team reviews and meetings to review performance, sales operations and also to address issues or escalationsEstablish and maintain strong performance driven culture among the Sales team. Effectively train/ motivate/ manage non-performers. Conduct performance reviews for the team and provide developmental feedback to them Requirements: • 10 – 12 years of relevant experience• Strong experience in leading sales teams• Tenacity and drive to seek new business and meet or exceed targets• Strong networking and relationship management skills• Strong written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills• Ability to think strategically, and plan for long term• Ability to analyze sales figures and take action based on insights drawn
      Purpose of the Job: Regional Sales Head is responsible for building the client's business in the region and driving the achievement of the sales targets for the region, along with a team of sales managers. RSH is responsible for formulating the regional sales strategy, driving its implementation and developing and leading an energic and achievement-oriented sales team in the region. Identifying business opportunities, customer connect and relationship building, driving implementation of sales processes and established norms, and working strategically as well as tactically to generate business and increase revenues in the region is core to the role. Roles & Responsibilities:Build the Business in the RegionOwn and take accountability for the P&L in the region and be responsible for growing the revenue and client size for the regionPrepare detailed sales plan for the region in line with the overall sales plan, disseminate the same to the Sales ManagersContinuously review information shared by the sales managers, brokers and agents on market potential in the region, competition activities, volume and strategies and incorporate the same in sales plans for the region. Work with the Sales Head and industry partners to develop and grow the business continuouslyEnsure effective manpower planning for the region and work with HR to ensure appropriate staffing levelsPerform a variety of analysis to aid business planning, and business improvement, and share reports with the senior management Ensure achievement of sales target by driving sales in the region Develop initiatives to increase sales, customer base and enhance client’s image in the region and oversee their execution.Continuously monitor and track sales and business performance at the region and drive performance culture to ensure that all branches in the region deliver on the targets.Develop, maintain and nurture long term relationships with key Corporates, brokers, influencers in the region to generate new business and to solicit referrals. Ensure active lead generation, lead management and salesAct as a key contact for large accounts. Regularly interact with CS to understand customer experience, requirements and expectations and incorporate the insights to improve sales processes and sales plans Provide counsel, guidance and support to Sales Managers in driving closures, handling clients, handling escalations or customer issues, etc. Be responsible for the driving discipline in implementation of the sales processes in the region Ensure conformance to set sales processes and policies at the regional level and ensure all statutory compliances and SoPs are adhered toAdvise sales managers in resolving day to day operational issues and drive continuous improvementsImplement changes that arise on account of audit results / non-compliance Coordinate internally with other departments like Operations, Customer Service, etc. to enhance customer connect and facilitate the sales process Drive, motivate and manage sales team Set clear expectations by communicating functional objectives, sales targets, SOPs and guidelines to the sales team members. Drive achievement of sales and cross-sell targets in the region by conducting regular team reviews and meetings to review performance, sales operations and also to address issues or escalationsEstablish and maintain strong performance driven culture among the Sales team. Effectively train/ motivate/ manage non-performers. Conduct performance reviews for the team and provide developmental feedback to them Requirements: • 10 – 12 years of relevant experience• Strong experience in leading sales teams• Tenacity and drive to seek new business and meet or exceed targets• Strong networking and relationship management skills• Strong written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills• Ability to think strategically, and plan for long term• Ability to analyze sales figures and take action based on insights drawn

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