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    6 jobs found for Customer service in Mumbai

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      • mumbai, maharashtra
      • permanent
      Deal directly with customers on Chats and Emails. In a small number of cases, you may be requiredto make Outbound Calls where the customer needs support that cannot be fulfilled on Chat / EmailRespond promptly to customer queries (and follow up where required)Obtain and evaluate all relevant information to handle product and service queriesServe customers by providing product and service information; resolving product and service problems through co-ordination with internal and external departments and/or partiesResolve customer complaints through analysis of the problem; providing optimumsolutions, expediting correction or adjustment and follow up to ensure resolutionPerform customer verificationOrganize workflow to meet department objectivesProvide feedback on efficiency of the Customer Experience process, recommend new ideas toimprove Customer Experience and Department Efficiency
      Deal directly with customers on Chats and Emails. In a small number of cases, you may be requiredto make Outbound Calls where the customer needs support that cannot be fulfilled on Chat / EmailRespond promptly to customer queries (and follow up where required)Obtain and evaluate all relevant information to handle product and service queriesServe customers by providing product and service information; resolving product and service problems through co-ordination with internal and external departments and/or partiesResolve customer complaints through analysis of the problem; providing optimumsolutions, expediting correction or adjustment and follow up to ensure resolutionPerform customer verificationOrganize workflow to meet department objectivesProvide feedback on efficiency of the Customer Experience process, recommend new ideas toimprove Customer Experience and Department Efficiency
      • mumbai, maharashtra
      • permanent
      Working with global banks and payment partners to resolve issues related to payment processingCoordinate with potential/new partners to understand and complete onboarding requirementsLiaise with internal stakeholders (Compliance, Customer Service, Product and Technology) for resolving transactional queries for our Retail & Institutional businessesCollaborate with Platform and Tech teams to drive improvements in the speed and efficiency of paymentsRaise service requests with banks to fulfil operational or client requirementsPlan and organise governance meetings with Partner banks at periodic intervalsWork with Account Managers and Customer Service teams to resolve customer complaintsProcess and authorise refund requestsPublish MIS reports to the management and internal stakeholdersOrganize workflow to meet department objectives 
      Working with global banks and payment partners to resolve issues related to payment processingCoordinate with potential/new partners to understand and complete onboarding requirementsLiaise with internal stakeholders (Compliance, Customer Service, Product and Technology) for resolving transactional queries for our Retail & Institutional businessesCollaborate with Platform and Tech teams to drive improvements in the speed and efficiency of paymentsRaise service requests with banks to fulfil operational or client requirementsPlan and organise governance meetings with Partner banks at periodic intervalsWork with Account Managers and Customer Service teams to resolve customer complaintsProcess and authorise refund requestsPublish MIS reports to the management and internal stakeholdersOrganize workflow to meet department objectives 
      • mumbai, maharashtra
      • permanent
      Liaise with internal stake holders (Compliance, Customer Service, Product and Technology) for processing of transactions for both our Retail & Institutional businessesReconcile incoming customers money with their transactions and making sure their wallets have sufficient balance for execution of their transactions.Onboard new Institutional, SME and enterprise clients on NIUM’s platform.Monitor, investigate and resolve payment processing issues.To verify statements for various bank and currencies before reprocessing or refunding transactions.Creating monthly Invoices for clients and tracking their settlement.Co-ordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out.Work with Account Managers and Customer Service teams to resolve customer complaints.Publish MIS reports to the management and internal stake holders.Organize workflow to meet department objectives.Work with Product and Technology teams to improve process efficiency and automation.This role will require you to work in a rotational shift environment. Also, given Nium operates acrossmultiple geographies there are no fixed holidays and we follow a flexible holiday schedule
      Liaise with internal stake holders (Compliance, Customer Service, Product and Technology) for processing of transactions for both our Retail & Institutional businessesReconcile incoming customers money with their transactions and making sure their wallets have sufficient balance for execution of their transactions.Onboard new Institutional, SME and enterprise clients on NIUM’s platform.Monitor, investigate and resolve payment processing issues.To verify statements for various bank and currencies before reprocessing or refunding transactions.Creating monthly Invoices for clients and tracking their settlement.Co-ordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out.Work with Account Managers and Customer Service teams to resolve customer complaints.Publish MIS reports to the management and internal stake holders.Organize workflow to meet department objectives.Work with Product and Technology teams to improve process efficiency and automation.This role will require you to work in a rotational shift environment. Also, given Nium operates acrossmultiple geographies there are no fixed holidays and we follow a flexible holiday schedule
      • mumbai, maharashtra
      • permanent
      • 12
      Talent Operations AssociateThe candidate will be working closely with global team to provide HR operational and administrative support.This will be for an initial contract for 6 months, basis on performance the contract can beextended or if a fulltime position is available the candidate can be considered for it as well.Responsibilities• Providing HR operational and administrative support as an administrator of core HR processes• Ensuring On-boarding and Off-boarding documentation is completed and uploaded in HRIS• Ensuring employee queries are managed and directed to appropriate team members for resolution -following up for closure.• Monitoring Attendance and Leave management in the system• Providing support to the HR Shared Services team for core HR processes.Personal Attributes & Competencies• Ability to work in professional and confidential capacity in fast paced environment;• Self-motivation, ability to prioritize tasks and autonomously work on assigned cases to meet tightdeadlines;• Flexible and proactive attitude;• Good team working and communication skills;• High level of attention to details;• Practical knowledge of MS Word, Excel, Outlook• Working knowledge of any HRIS – ADP WFN preferred• Experience in at least one of these areas – HR Operations, Payroll, HR Shared Services environmentPreferred Experience:• Cross cultural competence will be an asset;• Quick learner;• Customer service experience will be an asset;Location: MumbaiExperience: 3 to 5 years
      Talent Operations AssociateThe candidate will be working closely with global team to provide HR operational and administrative support.This will be for an initial contract for 6 months, basis on performance the contract can beextended or if a fulltime position is available the candidate can be considered for it as well.Responsibilities• Providing HR operational and administrative support as an administrator of core HR processes• Ensuring On-boarding and Off-boarding documentation is completed and uploaded in HRIS• Ensuring employee queries are managed and directed to appropriate team members for resolution -following up for closure.• Monitoring Attendance and Leave management in the system• Providing support to the HR Shared Services team for core HR processes.Personal Attributes & Competencies• Ability to work in professional and confidential capacity in fast paced environment;• Self-motivation, ability to prioritize tasks and autonomously work on assigned cases to meet tightdeadlines;• Flexible and proactive attitude;• Good team working and communication skills;• High level of attention to details;• Practical knowledge of MS Word, Excel, Outlook• Working knowledge of any HRIS – ADP WFN preferred• Experience in at least one of these areas – HR Operations, Payroll, HR Shared Services environmentPreferred Experience:• Cross cultural competence will be an asset;• Quick learner;• Customer service experience will be an asset;Location: MumbaiExperience: 3 to 5 years
      • mumbai, maharashtra
      • permanent
      *Key responsibilities: Wealth Operations, PFP, Adhoc Projects To provide customer service to both internal and external customers Ensure own work is completed to a high level of accuracy within service level agreements, to achieveregulatory targets Maintain and implement personal development plan in partnership with immediate manager Identify, facilitate and implement process improvement ideas to improve efficiency. Keep own knowledge up to date in relation to servicing/processing/compliance activities Execute non-standard cases and manual work that cannot be processed on standard systems. Learn all the skills and knowledge that would cover a broad range of servicing activities across regulatedproducts. Identify customer needs, providing assistance / information and capturing essential details on the systemthereby enabling other departments to fulfil the customer requirements. To demonstrate a positive risk, compliance and control culture through the identification, assessment,monitoring and management of risks and issues within the business area, alongside ensuring timely andappropriate resolution of control weaknesses, actions and failures that arise. To achieve and maintain required level of competency as per the training and competency framework. Responsible for the day to day pre sales administration for PFP and servicing of Retirement Accountcustomers Responsible for updating details on various systems Will also be responsible for sending template letters to customers and at times creating free-form letters torespond to customer queries. Handle calls to ceding companies or internal departments within UK if required for some worktypes
      *Key responsibilities: Wealth Operations, PFP, Adhoc Projects To provide customer service to both internal and external customers Ensure own work is completed to a high level of accuracy within service level agreements, to achieveregulatory targets Maintain and implement personal development plan in partnership with immediate manager Identify, facilitate and implement process improvement ideas to improve efficiency. Keep own knowledge up to date in relation to servicing/processing/compliance activities Execute non-standard cases and manual work that cannot be processed on standard systems. Learn all the skills and knowledge that would cover a broad range of servicing activities across regulatedproducts. Identify customer needs, providing assistance / information and capturing essential details on the systemthereby enabling other departments to fulfil the customer requirements. To demonstrate a positive risk, compliance and control culture through the identification, assessment,monitoring and management of risks and issues within the business area, alongside ensuring timely andappropriate resolution of control weaknesses, actions and failures that arise. To achieve and maintain required level of competency as per the training and competency framework. Responsible for the day to day pre sales administration for PFP and servicing of Retirement Accountcustomers Responsible for updating details on various systems Will also be responsible for sending template letters to customers and at times creating free-form letters torespond to customer queries. Handle calls to ceding companies or internal departments within UK if required for some worktypes
      • mumbai, maharashtra
      • permanent
      Sr. No.DepartmentPosition1.SalesSr. Executive/Asst. Manager International Sales (Paints & Coatings)·Job Profileo   Represent our company, with a comprehensive understanding of our offeringso   Co-ordination with international customers for managing sales with themo   Stay current with trends and competitors to identify improvements or recommend new productso   Prepare monthly reports and provide review on same.o   Communicate & provide timely updates on required informationo   Monitor and recommend improvement to sales plans to achieve all key business objectives.o   Ensure fulfilment of sales orders in a comprehensive mannero   Be the first point of contact for the customer for all their needso   Develop and maintain good professional relationships with main accounts and strategic partners of company.o   Co-ordinate internally for sales/sales order servicing to the customero   Maintain high quality standards of customer service for achieving customer’s delighto   Provide on-going customer supporto   Assist global agents with technical backup, project implementation for all marketing strategies.Must haveo   Sales Skillso   Strong Communication Skillso   Negotiation Skillso   Knowledge of handling international saleso   Well versed with Export sales and procedureGood People Skills.o    Commercial awareness. Good to haveKnowledge of speciality chemicals manufacturing industryInternational trade regulations in different countriesKnowledge of SAP QualificationMBA Marketing / International Business & from Science BackgroundExperience – 6 to 7 years   
      Sr. No.DepartmentPosition1.SalesSr. Executive/Asst. Manager International Sales (Paints & Coatings)·Job Profileo   Represent our company, with a comprehensive understanding of our offeringso   Co-ordination with international customers for managing sales with themo   Stay current with trends and competitors to identify improvements or recommend new productso   Prepare monthly reports and provide review on same.o   Communicate & provide timely updates on required informationo   Monitor and recommend improvement to sales plans to achieve all key business objectives.o   Ensure fulfilment of sales orders in a comprehensive mannero   Be the first point of contact for the customer for all their needso   Develop and maintain good professional relationships with main accounts and strategic partners of company.o   Co-ordinate internally for sales/sales order servicing to the customero   Maintain high quality standards of customer service for achieving customer’s delighto   Provide on-going customer supporto   Assist global agents with technical backup, project implementation for all marketing strategies.Must haveo   Sales Skillso   Strong Communication Skillso   Negotiation Skillso   Knowledge of handling international saleso   Well versed with Export sales and procedureGood People Skills.o    Commercial awareness. Good to haveKnowledge of speciality chemicals manufacturing industryInternational trade regulations in different countriesKnowledge of SAP QualificationMBA Marketing / International Business & from Science BackgroundExperience – 6 to 7 years   

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