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    2 jobs found for Desktop Support

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      • rajbhavan (bangalore)
      • contract
      • 12
       Offshore Job Description for Desk side support TechRequired Skills - 3-5Windows OS skills/knolwedge, VPN/at home WIFI support, MS office knowledge, Ability to use SCCM to deliver software, Active DirectoryDesired skills, responsibilities, experience needed ResponsibilitiesPerform phone support to remote users using individual judgment and initiative with minimum Supervision and direction.Demonstrated ability to install software, trouble shoot VDI/AWS/Citrix issues as they pertain to the desktop.Diagnose and troubleshoots end user desktop application and hardware issues and provide efficient, technically appropriate solutions.Provide fast, effective resolution of problems or escalation on behalf of the customer to ensure the best end user experience possible.Provide case status updates to management and end-users in a timely mannerSupport and maintain effective relationships with usersDevelop, document, and implement standard operating procedures and remote customer service guidelinesProvide support for PCs, laptops, printers, cell phones, tablets and associated peripheral devices; proven ability to troubleshoot home network setups and isolate issues between wireless, home LAN and WANSupport end users in their use of core applications such as Microsoft Office, Citrix, and MDM (mobile device management), as well as basic understanding and troubleshooting for PL Business applications (will train).
       Offshore Job Description for Desk side support TechRequired Skills - 3-5Windows OS skills/knolwedge, VPN/at home WIFI support, MS office knowledge, Ability to use SCCM to deliver software, Active DirectoryDesired skills, responsibilities, experience needed ResponsibilitiesPerform phone support to remote users using individual judgment and initiative with minimum Supervision and direction.Demonstrated ability to install software, trouble shoot VDI/AWS/Citrix issues as they pertain to the desktop.Diagnose and troubleshoots end user desktop application and hardware issues and provide efficient, technically appropriate solutions.Provide fast, effective resolution of problems or escalation on behalf of the customer to ensure the best end user experience possible.Provide case status updates to management and end-users in a timely mannerSupport and maintain effective relationships with usersDevelop, document, and implement standard operating procedures and remote customer service guidelinesProvide support for PCs, laptops, printers, cell phones, tablets and associated peripheral devices; proven ability to troubleshoot home network setups and isolate issues between wireless, home LAN and WANSupport end users in their use of core applications such as Microsoft Office, Citrix, and MDM (mobile device management), as well as basic understanding and troubleshooting for PL Business applications (will train).
      • bengaluru / bangalore
      • permanent
      Job Description-ResponsibilitiesInstall, configure and troubleshoot computer equipment and associated components, including operating systems and supporting applications, network devices requiring advanced knowledge of the environment and products.Server management and monitoring: Server and network security implementation, analysis and regular auditDesign and support LAN/WAN/WLAN/CCTV infrastructure and associated software and hardwareMaintain regular back up of all systems and serversAnti-virus installation and managementEPBAX and telecom products managementDesktop support- Installation, Configuration, trouble shooting, IT Helpdesk, remote support etcDrivers installation and configurationConfiguration and trouble shooting MS-Outlook, exchange mail, Outlook directoryInstallation ,support- windows 10, Win 11, MacOSTrouble shooting (MS Office, Antivirus, Outlook, Office 365)IT Assets management, inventory procurement and vendor managementResearch and planning for improvisation of current systemsPositionFull-timeRequirementsBTEC/B.E/MCA, computer science or equivalent degree3+ years experience in hardware firewalls, core networking, server 2008, Raid 0 1 5, backup serversHands-on experience in Remote Support Desktop and Remote Assistance, Hardware and networkingGood Communication skills3+ years experience
      Job Description-ResponsibilitiesInstall, configure and troubleshoot computer equipment and associated components, including operating systems and supporting applications, network devices requiring advanced knowledge of the environment and products.Server management and monitoring: Server and network security implementation, analysis and regular auditDesign and support LAN/WAN/WLAN/CCTV infrastructure and associated software and hardwareMaintain regular back up of all systems and serversAnti-virus installation and managementEPBAX and telecom products managementDesktop support- Installation, Configuration, trouble shooting, IT Helpdesk, remote support etcDrivers installation and configurationConfiguration and trouble shooting MS-Outlook, exchange mail, Outlook directoryInstallation ,support- windows 10, Win 11, MacOSTrouble shooting (MS Office, Antivirus, Outlook, Office 365)IT Assets management, inventory procurement and vendor managementResearch and planning for improvisation of current systemsPositionFull-timeRequirementsBTEC/B.E/MCA, computer science or equivalent degree3+ years experience in hardware firewalls, core networking, server 2008, Raid 0 1 5, backup serversHands-on experience in Remote Support Desktop and Remote Assistance, Hardware and networkingGood Communication skills3+ years experience

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