- Key Responsibilities24X7 L1 support Monitor and respond to system-generated or user generated events and tickets pertaining toPSS systems, applications, and services. Prioritize and resolve incidents according to established procedures. Ensure quick incident resolution to minimize downtime and service disruption.Proactive health checks Conduct regular health checks on both application and infrastructure layers. Identify and address potential issues beKey Responsibilities24X7 L1 support Monitor and respond to system-generated or user generated events and tickets pertaining toPSS systems, applications, and services. Prioritize and resolve incidents according to established procedures. Ensure quick incident resolution to minimize downtime and service disruption.Proactive health checks Conduct regular health checks on both application and infrastructure layers. Identify and address potential issues be
- About the Role:We are seeking a data-driven and customer-focused Digital Business Analyst to join our dynamic Customer Service Digital team. Selected candidate will play a pivotal role in analyzing digital application landscape, digital maturity curve, customer data and business trends, and driving process improvements to enhance satisfaction of the business teams and optimize our service operations.Responsibilities:Process optimization:Collaborate with cuAbout the Role:We are seeking a data-driven and customer-focused Digital Business Analyst to join our dynamic Customer Service Digital team. Selected candidate will play a pivotal role in analyzing digital application landscape, digital maturity curve, customer data and business trends, and driving process improvements to enhance satisfaction of the business teams and optimize our service operations.Responsibilities:Process optimization:Collaborate with cu
- IT service Assistant manager will oversee workers, day to day IT Operations & Incident managementportfolio for departments allocated and ensure that products and services satisfy business customers.Responsible for managing the overall IT Service operations and ensuring that the operational tasksare done properly and on time.Core Key Responsibility Areas: Manage IT Support Team: lead a team of Queue Managers & Operations Support executives.Provide support,IT service Assistant manager will oversee workers, day to day IT Operations & Incident managementportfolio for departments allocated and ensure that products and services satisfy business customers.Responsible for managing the overall IT Service operations and ensuring that the operational tasksare done properly and on time.Core Key Responsibility Areas: Manage IT Support Team: lead a team of Queue Managers & Operations Support executives.Provide support,
- about Randstad SourcerightRandstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Our experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Soluabout Randstad SourcerightRandstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Our experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solu
