- Our Client offers public and private cloud, hosting, data management, application development, threat monitoring, content delivery network, and testing services.PRIMARY RESPONSIBILITIESWork in a 24 X 7 Environment (NOC). Extend technical support to Clients over email and phone. Carry out the advance level of troubleshooting for databasesEnsure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix definedTeOur Client offers public and private cloud, hosting, data management, application development, threat monitoring, content delivery network, and testing services.PRIMARY RESPONSIBILITIESWork in a 24 X 7 Environment (NOC). Extend technical support to Clients over email and phone. Carry out the advance level of troubleshooting for databasesEnsure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix definedTe
