quality assurance lead in mumbai

posted
contact
randstad india
position type
permanent
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posted
location
mumbai, maharashtra
function
Information Technology
position type
permanent
experience
10 To 15
reference number
943562
contact
randstad india

job description

quality assurance lead in mumbai



Benefits
?Design Quality evaluation for Outsourced Contact Centre Partner - Ensure all SLA & KPIs are delivered. - Drive Outlier Management at OSCC partner end - Coach Internal & Partner QA teams. - Drive Process Improvement basis customers feedback across the group stakeholders. - Run Process/KPI/Business Improvement Projects - Manage day-to-day Qualitative activities at Outsourced Partner & the organisation. - Prepare KPI dashboards for all service channels. - Deliver Superlative service & Customer response across channel (Chat/Social/Email/Call)

skills

?Design Quality evaluation for Outsourced Contact Centre Partner � Ensure all SLA & KPI�s are delivered. � Drive Outlier Management at OSCC partner end � Coach Internal & Partner QA teams. � Drive Process Improvement basis customers feedback across the group stakeholders. � Run Process/KPI/Business Improvement Projects � Manage day-to-day Qualitative activities at Outsourced Partner & the organisation. � Prepare KPI dashboards for all service channels. � Deliver Superlative service & Customer response across channel (Chat/Social/Email/Call)
Design Quality evaluation for Outsourced Contact Centre Partner � Ensure all SLA & KPI�s are delivered. � Drive Outlier Management at OSCC partner end � Coach Internal & Partner QA teams. � Drive Process Improvement basis customers feedback across the group stakeholders. � Run Process/KPI/Business Improvement Projects � Manage day-to-day Qualitative activities at Outsourced Partner & the organisation. � Prepare KPI dashboards for all service channels. � Deliver Superlative service & Customer response across channel (Chat/Social/Email/Call)