regional service delivery manager.

Hire the qualified Recruitment agency - Recruits, interviews, hires, and trains new staff in the department - Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning - Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing - Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.Creates learning and development programs and initiatives that provide internal development opportunities for employees - Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance - Performs other duties as assigned - Appoint and Work with Recruitment Agency to hire the right candidate based on the requirements. - Scrutinise the Candidates Profile before scheduling the Interview with Hiring Manager - administering tests, scheduling appointments, conducting orientation, maintaining records and information.Welcomes new employees to the organization by conducting orientation. - Maintains employee information by entering and updating employment and statuschange data. 

As an RPO Operations Manager - Team Lead, you will create and drive the programs and processes that help us find, hire and develop the best talent in the world. You will directly manage, coach and develop others, providing day-to-day team oversight to the Candidate Screening Specialists(Screeners). You will monitor and assist account staff in a matrix based environment to ensure the client’s staffing requirements are met and develop and maintain a positive working relationship with the client.As a Team Lead you will have operational responsibility for client engagements and partnerships through the strategic application of company and client resources. You will develop and implement business plans, processes, strategies, and skills to improve service delivery and engagement success. You will seek and pursue opportunities to advance the scope of services offered. You will be responsible for handling a team of 12 -15 screeners.Roles and Responsibilities -- Management of individual performance to assess volume of workload and quality of output- Coach, mentor, and motivate team members- Develop client relationships to provide innovative solutions and continuous improvement- Monitor account activities to ensure compliance and quality- Ensure teams are meeting SLAs and KPIs- Overall influence and accountability to the success of our partnerships- Process improvements : Analyze and improve organizational process, identify process gaps, design KPIs and KRAs with respect to client SLAs and deliverables.- Ensure to meet all the KPIs in place to maximize productivity and client satisfaction.- Forecast requirements, prepare weekly, monthly, quarterly business reviews, reporting, auditing, analyze variances & initiating corrective actions.- Serve as the primary escalation point of contact, work closely with internal & external stakeholders, establish good relations with clients, to set and implement policies, procedures, and systems for effective engagement success.- Applicant Tracking Systems, acquaintance with google applications, reporting tools is a MUST.Requirements -- BA/BS or any undergraduate degree from an accredited college or university.- At least 5-10 years of work experience or 2-4 years of recruiting/sourcing/search firm experience.- At least 1 year of work experience in a leadership role.- Complex Operations background with strong team handling experience.- Leadership & conflict management skills, decision-making & people management skills,- Reporting skills, solution-oriented mindset, ability to work with strict deadlines.- Critical thinking, problem solving, planning and organizing, excellent communication skills.- Persuasiveness, influencing and leading, delegation & negotiation abilities.- Adaptability & stress tolerance along with abilities to work under pressure.- Team management, project management & business management skills.

Responsibilities:• Formulates, organizes and monitors inter-connected projects and programs• Brings clarity on requirements aligned cross-functionally with clear success-criteria (data-driven)• Creates an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts• Manage Program/Project delivery by:o Decide on suitable strategies and objectiveso Coordinate cross-project activitieso Resolve projects’ scope issueso Develop and control deadlines, budgets and activitieso Apply change, risk and resource managemento Assume responsibility for the program’s people and vendorso Assess program performance and aim to maximize ROI• Champions continuous improvement activities to reduce waste and increase productivity; coaches teams to conduct continuous improvements projects• Seeks opportunities for improvement to the overall effectiveness of teams and organization• Communicates status, results and challenges to leadership; clears risks and issues for the team• Embraces the concept of continuous learning in your own journey and instills the same in the project/program team(s) you lead• Facilitates getting the work done without relying on dictating or assigning the work• Drives discussion, decision making, and conflict resolution across project and program actions• Assists with internal and external communication and change management efforts, improving transparency, and driving adoption• Demonstrates an analytical approach to troubleshooting of issues, performing root cause analysis, and defining impactsQualifications:• Typically requires a Bachelor’s Degree or equivalent experience and minimum 5 years of prior relevant experience• Experience and certification in the Scaled Agile Framework (SAFe) preferred• Skilled at dealing with ambiguity in a rapidly growing and changing environment• Aptitude for identifying areas for improvement and developing appropriate new processes• Ability to lead without authority to coordinate cross-functional work teams toward task completion• Ability to develop strong cross-team relationships and partnerships• Strong communication and negotiations skills• Technical enough to be comfortable asking questions to dig into development issues, quickly gather and synthesize information, devise a plan, get buy-in and move towards resolution. Strong understanding of applications, infrastructure, and security capability is a plus.• Excellent Knowledge of change management principles