renewal sales representative.

o You will be responsible for renewing Support and Subscription contracts with direct customers and
through our channel partners across India with a focus on the Value-Added distributor and Direct
Partners
o Protect and grow our Annual Recurring Revenues (ARR) which are critical to the success of PTC,
making up 75% of PTC revenues
o Secure these PTC revenue streams by developing successful relationships with PTC direct customers
and our channel partner to ensure Subscriptions and Support are renewed on-time
o In collaboration with key PTC stakeholder groups (Sales, Customer Success, Deal Desk, and other
functions as appropriate) ensure our customers and partners are highly satisfied with the services PTC
delivers
Day-To-Day:
o Work on a daily and weekly basis in a highly structured fashion to achieve and maintain industry
leading renewal rates with customers and partners
o Achieve or exceed quarterly and annual targets
o Drive Renewals sales rigor and processes
o Accurate forecasting and daily updating in the PTC CRM (Customer Relationship Management)
software Salesforce
o Manage all Renewal related customer/partner queries in a timely manner with the right level of quality
o Weekly forecast calls with internal management to give an accurate picture of the current quarter
Renewals
o Reviewing Renewal quotes for accuracy before submitting to customers/partners
o Supporting the transition process of our customers to Subscription or Cloud from Perpetual licenses
o Driving ARR value increases of the Renewal value by upselling into existing accounts
o Calculating Renewal offers and other mid-term changes to contracts, being responsible for executing
changes to Renewal accounts (preparing quotes, sending quotes to customer)
o Ensuring quotes can be booked accurately
Key Competencies
o You are very curious and have the learning gene which is critical in this fast-moving industry
o You are detail oriented with a very structured approach to your daily work
o Daily accurate and concise updating of Salesforce and other CRMs comes naturally to you
o Sense of Accuracy: ensure pricing, quotes and system entries are correct
o Sense of Urgency: handle pressure at quarter end and support quick turnaround times for requests
o Strong negotiation and collaboration skills must be demonstrated
o We hire team players who always work in the best interests of the Renewals team and PTC
o Excellent problem-solving skills, you bring a “can-do” attitude to work every day
o You take ownership, involve the right stakeholders when appropriate and are comfortable dealing with
a level of ambiguity
o You leverage your experience to contribute to the continual commercial and process improvement
initiatives we run
Preferred Experience:
o Successful record of accomplishment in a customer / partner facing quota carrying role
o Experience in Renewals, Sales, Inside Sales in a Perpetual, Subscription or SaaS technology
environmentBasic Qualifications:
o Bachelor’s degree or equivalent
o Written and Oral communication skills in English, other Indian languages
o MS Office, Excel, Oracle Applications, Salesforce