retail store associate.

Responsibilities ●        Ensure high levels of customer satisfaction through excellent sales service●        Maintain outstanding store condition and visual merchandising standards●        Maintain a fully stocked store●        Ascertain customers’ needs and wants●        Recommend and display items that match customer needs●        Welcome and greet customers●        Manage point-of-sale processes●        Actively involved in the receiving of new shipments and checking inventory●        Keep up to date with product information●        Accurately describe product features and benefits●        Follow all companies’ policies and procedures Qualifications, Skills and Competencies●        Proven working experience in retail sales●        Basic understanding of sales principles and customer service practices●        Excellent Communication Skills●        Customer service focused●        Animal Lover Preferred 

Job Description Sales Associate is expected to greet and welcome all walk-in customers and guide them towardthe clinic, promoting the free eye check-upHe/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-daytasks to deliver the best shopping experience to the customersHe/she must possess a basic understanding of the POS system to ensure that the transactions areprocessed effectivelyHe/she must be dedicated to customer satisfaction and must go beyond his means to resolve anyconcerns that the customer hasProductrecommendationWith the information received from the Optometrist and the customer, he/she will present thecustomer with an optimal selection of products. This opportunity may be used to strike aconversation and convert it into salesHe/she is expected to understand the unstated needs of the customer, ask relevant questions,and pick the right time to pitch the recommended solutionsAchieving salestargets & SOPadherenceSales Associate is expected to achieve the assigned target for sales, eye-test conversion, andreturns. He/she must follow all assigned SOPs diligentlyPost making the sale, he/she is responsible for coordinating with the customer for product pick-up, after receiving due communication from the warehouse. He/she will verify the accuracy ofthe lenses fitted before handing over the product to the customer. In case of returns, he/she isexpected to understand the reason and try to resolve