summary

randstad india
permanent

specialism
other
reference number
JPC - 69276

job details

Accountabilities

...

The Escalation coordinator role is responsible for all escalations at the assigned escalation level. Activities are: pick up new escalations, assessing and collecting required information from the initiator, tracking and tracing the status of the project escalations with the party/person responsible to resolve, creating escalation meeting agendas, capturing updates and actions, keeping the escalation tool up to date, follow up on actions and advice if escalations need to move to the next escalation level, initiate and lead meetings to get alignment between the initiator and resolving party and drive escalations towards resolution.
Organize and prepare the Project Escalation Meetings
Provide status information to the project escalation team lead, project Escalation initiator, Infrastructure Suppliers, relevant stakeholders
Continually contribute to improve the Escalation process, tool and reports
Create weekly, monthly and quarterly reports (excel and power point)
Update Process documents

Skills:

Degree in IT/Computer Science or equivalent
Excellent Communication Skills (verbally/written) in English to work with stakeholders globally
Consulting & Analytical Skills (understanding of variety of project issues and able to structure, define and explain to others)
Good Stakeholder Management – ability to work and communicate with (verbally/written) persons on different management levels (Project manager, Programme Manager, Senior leadership team)
Good understanding on Project Management (across SDLC Waterfall/Agile, able to lead meetings and bring structure to complex situations)
Good Understanding of Infrastructure Projects and Services, impacts of projects risks and issues on business
Eager to resolve and drive issues towards resolution
Good Understanding and experience of Microsoft Products: Outlook, SharePoint, Excel and PowerPoint
Accurate and reporting Progress Update
Takes Responsibility to perform the job role assigned independently
Self Starter and quick learner
Team Player
Comfortable working with cross functional and global Teams in a large, complex, dynamic and global company

Preferred (Not mandatory)
Power BI knowledge and hands on
Prior experience in Service Management/Escalation Management/Incident Management

Have worked in global environment across multiple time zones and cultures

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Accountabilities

The Escalation coordinator role is responsible for all escalations at the assigned escalation level. Activities are: pick up new escalations, assessing and collecting required information from the initiator, tracking and tracing the status of the project escalations with the party/person responsible to resolve, creating escalation meeting agendas, capturing updates and actions, keeping the escalation tool up to date, follow up on actions and advice if escalations need to move to the next escalation level, initiate and lead meetings to get alignment between the initiator and resolving party and drive escalations towards resolution.
Organize and prepare the Project Escalation Meetings
Provide status information to the project escalation team lead, project Escalation initiator, Infrastructure Suppliers, relevant stakeholders
Continually contribute to improve the Escalation process, tool and reports
Create weekly, monthly and quarterly reports (excel and power point)
Update Process documents

Skills:

Degree in IT/Computer Science or equivalent
Excellent Communication Skills (verbally/written) in English to work with stakeholders globally
Consulting & Analytical Skills (understanding of variety of project issues and able to structure, define and explain to others)
Good Stakeholder Management – ability to work and communicate with (verbally/written) persons on different management levels (Project manager, Programme Manager, Senior leadership team)
Good understanding on Project Management (across SDLC Waterfall/Agile, able to lead meetings and bring structure to complex situations)
Good Understanding of Infrastructure Projects and Services, impacts of projects risks and issues on business
Eager to resolve and drive issues towards resolution
Good Understanding and experience of Microsoft Products: Outlook, SharePoint, Excel and PowerPoint
Accurate and reporting Progress Update
Takes Responsibility to perform the job role assigned independently
Self Starter and quick learner
Team Player
Comfortable working with cross functional and global Teams in a large, complex, dynamic and global company

Preferred (Not mandatory) ...

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experience
- 8
skills
- escalation coordinator

1 of 8
apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
2 of 8
we'll contact you.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
3 of 8
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Switzerland.
4 of 8
compliance, reference and background check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and and in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided and will keep you posted.
5 of 8
ongoing support.
After starting your new mission, we will contact you to check how you are doing and make sure you have our support in your new role.
6 of 8
ongoing support.
After starting your new mission, we will contact you to check how you are doing and make sure you have our support in your new role.
7 of 8
ongoing support.
After starting your new mission, we will contact you to check how you are doing and make sure you have our support in your new role.
8 of 8
ongoing support.
After starting your new mission, we will contact you to check how you are doing and make sure you have our support in your new role.

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rpln0141353-escalation coordinator.

job details

experience

skills

the application process.

apply with randstad.

we'll contact you.

getting you registered.

compliance, reference and background check.

ongoing support.

ongoing support.

ongoing support.

ongoing support.

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