rs. manager/sr manager-be in bangalore

posted
contact
randstad india
position type
permanent
apply now

job details

posted
location
bangalore, karnataka
function
ITeS & BPO
position type
permanent
reference number
928583
contact
randstad india
apply now

job description

? Manage high impact organizational projects which are cross functional, cross geography in nature.
? Support geographies/cluster of accounts /support functions in Continual Improvement initiatives.
? Implement strong governance to address Operations Quality and Improvement projects and initiatives.
? Generate business impact through Continual Improvement initiatives.
? Support one or more Business Excellence initiatives e.g. CSAT survey, Internal Customers Satisfaction (ICSAT), Self Assessments (Health checks), Tools Adoption, AIZEN, etc.
? Implement strong governance to address Operations Quality and Improvement projects and initiatives.
? Build team capability.

Benefits
?Strong Profile and work life balance

Client Introduction
? A world leader in Customer Relationship and Business Process Management. Our operational excellence, combined with functional expertise, has made us the - Preferred Partner- for most of our clients.

skills

?Six Sigma, Black / Green Belt Certified

qualification

?Strong Program management skills.
? Strong analytical skills
? Strong facilitation skills
? Customer facing and interaction abilities.
? Ability conduct end to end process mapping and managing process improvement/process re?engineering
? Ability to develop process frameworks