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rs.business excellence_hyderabad in Bangalore

posted:
location
bangalore, karnataka
function
ITeS & BPO
position type
permanent
reference number
927485
contact
randstad india
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job description

?Manage high impact organizational projects which are cross functional, cross geography in nature.
? Support geographies/cluster of accounts /support functions in Continual Improvement initiatives.
? Implement strong governance to address Operations Quality and Improvement projects and initiatives.
? Generate business impact through Continual Improvement initiatives.
? Support one or more Business Excellence initiatives e.g. CSAT survey, Internal Customers Satisfaction (ICSAT), Self Assessments (Health checks), Tools Adoption, AIZEN, etc.
? Implement strong governance to address Operations Quality and Improvement projects and initiatives.
? Build team capability.

Benefits
?work life balance & strong profile

Client Introduction
?a world leader in Customer Relationship and Business Process Management. Our operational excellence, combined with functional expertise, has made us the - Preferred Partner- for most of our clients.

skills

?Six Sigma & Business Excellence

qualification

?? Strong Program management skills.
? Strong analytical skills
? Strong facilitation skills
? Customer facing and interaction abilities.
? Ability conduct end to end process mapping and managing process improvement/process re?engineering
? Ability to develop process frameworks
? Sound knowledge of tools/technologies in ITES and support functions
? Sound knowledge and implementation experience of Excellence models (eSCM, EFQM, Malcolm Balridge, CMM etc).
? Work experience as Quality consultants will be an added advantage.
apply now