rs*manager/ sr. manager- transition in Chennai
chennai, tamil nadu
ITeS & BPO
?Analyze customer needs, understand the project requirement and plan the
Process set up
Establish Robust Project plan, clearly specifying various tollgates, tasks,
planned/actual start and closure date, responsibility and completion status
Establish organized Ways of working through structured Governance Model and
Ensure the governance adherence even beyond Go live phase up until the
project is stabilized from Operations, Management and Customer standpoint.
Assess potential delay in the project tasks/ deliverables, work with the
respective stakeholders to ensure the delay is averted
Analyze the situation, understand, set and manage the expectations from the
client and the business to get things "Right the First Time"
Partner with Operations on process improvement initiatives in a post migration
Conduct On time and accurate tollgate reviews and sign off
Analyze and communicate the Gross Margin Impact as calculated by the
variance of actual vs planned
Ensure Customer Satisfaction (Internal and External) on overall Transition
?a world leader in Customer Relationship and Business Process Management. Our operational excellence, combined with functional expertise, has made us the - Preferred Partner- for most of our clients.
?Minimum of 8 years� experience in BPM industry
Minimum of 3 years� experience handling independent Transitions
Should have executed at least 5 end to end Transition projects.
Should be Customer Oriented and have a Client Centric Approach to solutions.