rs.sr./manager-business excellence_2 in bangalore

posted
contact
randstad india
position type
permanent
apply now

job details

posted
location
bangalore, karnataka
function
ITeS & BPO
position type
permanent
reference number
929423
contact
randstad india
apply now

job description

?? Manage high impact organizational projects which are cross functional, cross geography in nature.
? Support geographies/cluster of accounts /support functions in Continual Improvement initiatives.
? Implement strong governance to address Operations Quality and Improvement projects and initiatives.
? Generate business impact through Continual Improvement initiatives.
? Support one or more Business Excellence initiatives e.g. CSAT survey, Internal Customers Satisfaction (ICSAT), Self Assessments (Health checks), Tools Adoption, AIZEN, etc.
? Implement strong governance to address Operations Quality and Improvement projects and initiatives.
? Build team capability.


Benefits
?strong profile & work life balance

Client Introduction
? world leader in Customer Relationship and Business Process Management. Our operational excellence, combined with functional expertise, has made us the - Preferred Partner- for most of our clients.

Expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with about 40,000 employees in 65 worldwide locations delivering localized solutions. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the world's most recognized brands.

skills

?? Graduate
? MBA from business school of repute will be an added advantage.
? Six Sigma Black Belt certified or equivalent

qualification

?? Strong Program management skills.
? Strong analytical skills
? Strong facilitation skills
? Customer facing and interaction abilities.
? Ability conduct end to end process mapping and managing process improvement/process re?engineering
? Ability to develop process frameworks