- Key skills and experience ● At least 15 years of work experience in the managed services industry with a minimum of 3 years of related field experience, preferably a senior manager or Director level specializing in BPO Operations. ● Experience in Trust and Safety program for content moderation. ● Managed at least 1,000 FTEs across multiple lines of business ● Proven record of meeting and delivering targets and commitments. ● Excellent English communicationKey skills and experience ● At least 15 years of work experience in the managed services industry with a minimum of 3 years of related field experience, preferably a senior manager or Director level specializing in BPO Operations. ● Experience in Trust and Safety program for content moderation. ● Managed at least 1,000 FTEs across multiple lines of business ● Proven record of meeting and delivering targets and commitments. ● Excellent English communication
- Build process documents and process models● Conduct thorough analysis of existing processes, identify inefficiencies, and proposeprocess improvement opportunities● Design and document business functional requirements, process diagrams that arealigned with the organization’s business goals in flowcharts, process maps or othervisualization tools to represent the steps involved in each process● Work with stakeholders, functions heads and subject matter expertBuild process documents and process models● Conduct thorough analysis of existing processes, identify inefficiencies, and proposeprocess improvement opportunities● Design and document business functional requirements, process diagrams that arealigned with the organization’s business goals in flowcharts, process maps or othervisualization tools to represent the steps involved in each process● Work with stakeholders, functions heads and subject matter expert
