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3 jobs found in Navi Mumbai

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    • navi mumbai
    • permanent
    Job Description - The Customer Service Manager is responsible for leading a team of Customer Care Specialists and works to ensure timely and effective completion of work. This role involves leading others, prioritizing, scheduling, and delegating work, and improving performance to ensure timely and cost-effective completion of sales and services support.Description: Monitor the team's workload for timely and accurate processing; ensuring effective best practices are applied within the business environment.Collaboration with other departments to resolve complicated issues & issues which require special attention.Provide recommendations to the Customer Fulfillment & Process Leader relevant to the improvement of policies and procedures.Handles escalated customer issues and ensure timely resolution to these issues.Prepare and maintain customer data in all relevant systems to enable an efficient execution of the order to cash process. This includes customer master data, outline agreements, prices, terms, commissions, rebates.Payment procedures  & Coordination with Finance and Bank for timely documents submission to ensure Zero discrepancies.Assist Department Head - Customer Fulfillment Manager, India in the analysis and management of all activities related to Customer Service.To monitor & resolve escalations and complaint cases timely keeping Customer Satisfaction in mind.To Check & monitor the Order Creation Process &, Service Levels and ensure Accuracy & efficiency in the Process.Involvement in Key Account Management and overseeing operations for such key accountsCoordinating with different stake holders across the business team .Providing timely feedback to the Team & taking full responsibility including assessment, management and performance appraisals (Connect) of the team reporting to this position.Provide input and recommendations to the Department Head on performance management, training, development, and planning.Generate and implement innovative ideas and recommendations that support the Customer Service vision of synergy and integration of job roles and/or responsibilities.Understand broad customer base and support business growth by recognizing and identifying customers' and distributors' needs and differences.Ensure thorough familiarity with company policies and procedures.Required Skills Excellent Communication skillsTeam player. Self-motivated. Flexible.Experience with local Import/Export processes and regulationsDetail orientedKnowledge of SAP Required Experience Customer service experience, preferably in Specialty Chemicals/Chemical industry 
    Job Description - The Customer Service Manager is responsible for leading a team of Customer Care Specialists and works to ensure timely and effective completion of work. This role involves leading others, prioritizing, scheduling, and delegating work, and improving performance to ensure timely and cost-effective completion of sales and services support.Description: Monitor the team's workload for timely and accurate processing; ensuring effective best practices are applied within the business environment.Collaboration with other departments to resolve complicated issues & issues which require special attention.Provide recommendations to the Customer Fulfillment & Process Leader relevant to the improvement of policies and procedures.Handles escalated customer issues and ensure timely resolution to these issues.Prepare and maintain customer data in all relevant systems to enable an efficient execution of the order to cash process. This includes customer master data, outline agreements, prices, terms, commissions, rebates.Payment procedures  & Coordination with Finance and Bank for timely documents submission to ensure Zero discrepancies.Assist Department Head - Customer Fulfillment Manager, India in the analysis and management of all activities related to Customer Service.To monitor & resolve escalations and complaint cases timely keeping Customer Satisfaction in mind.To Check & monitor the Order Creation Process &, Service Levels and ensure Accuracy & efficiency in the Process.Involvement in Key Account Management and overseeing operations for such key accountsCoordinating with different stake holders across the business team .Providing timely feedback to the Team & taking full responsibility including assessment, management and performance appraisals (Connect) of the team reporting to this position.Provide input and recommendations to the Department Head on performance management, training, development, and planning.Generate and implement innovative ideas and recommendations that support the Customer Service vision of synergy and integration of job roles and/or responsibilities.Understand broad customer base and support business growth by recognizing and identifying customers' and distributors' needs and differences.Ensure thorough familiarity with company policies and procedures.Required Skills Excellent Communication skillsTeam player. Self-motivated. Flexible.Experience with local Import/Export processes and regulationsDetail orientedKnowledge of SAP Required Experience Customer service experience, preferably in Specialty Chemicals/Chemical industry 
    • navi mumbai
    • permanent
    Key responsibilitiesAdminister all exports of goods and ensure compliance to all organizational policies and procedures and monitor all financial and currency processes and transactions and manage all communication with export authorities for all required countries.Knowledge of shipping lines, procedures and key terms.Preparing Proforma Invoice, pre-shipment and post - shipment documentation.Design and implement all export strategies and activities and ensure adherence to all project requirements and prepare all export documents within required timeframe and schedule efficient shipping activities and identify appropriate transportation methods in assistance with customers.Supervise efficient working of sales staff and ensure compliance to all export objectives and design sales strategies according to customer requirement.Coordinate with management and ensure all activities according to customer specifications and assist business partners to design efficient distributing strategies for customers and ensure compliance to all state regulations.Monitor all existing markets and assist to identify appropriate business opportunities and review all company products and develop and maintain professional relationships with all agents and clients and assist in shipment of warehouse products.Prepare an effective business plan for all projects to achieve required product volume and profit and organize all market plans to suit all customer requirements and monitor all specific transactions of all customers for all processes.Monitor all sales transactions and review all customer responses for all orders and payments and resolve all customer issues for processes and manage sales shipments of all export products and collaborate with suppliers to ensure smooth functioning of processes and forecast all requirements.To achieve all export objectives and develop and maintain professional relationships with all clients and perform regular communication with all staff and clients.Administer all existing clients and ensure optimal level of marketing strategies and design required consumer promotions for various trade fairs and maintain optimal level of customer satisfaction and assist to identify new markets.Manage all banking logistics for export activities and prepare required documents and prepare special labels for brands and ensure adherence to all shipping schedules.Experience in Specialty Chemicals.
    Key responsibilitiesAdminister all exports of goods and ensure compliance to all organizational policies and procedures and monitor all financial and currency processes and transactions and manage all communication with export authorities for all required countries.Knowledge of shipping lines, procedures and key terms.Preparing Proforma Invoice, pre-shipment and post - shipment documentation.Design and implement all export strategies and activities and ensure adherence to all project requirements and prepare all export documents within required timeframe and schedule efficient shipping activities and identify appropriate transportation methods in assistance with customers.Supervise efficient working of sales staff and ensure compliance to all export objectives and design sales strategies according to customer requirement.Coordinate with management and ensure all activities according to customer specifications and assist business partners to design efficient distributing strategies for customers and ensure compliance to all state regulations.Monitor all existing markets and assist to identify appropriate business opportunities and review all company products and develop and maintain professional relationships with all agents and clients and assist in shipment of warehouse products.Prepare an effective business plan for all projects to achieve required product volume and profit and organize all market plans to suit all customer requirements and monitor all specific transactions of all customers for all processes.Monitor all sales transactions and review all customer responses for all orders and payments and resolve all customer issues for processes and manage sales shipments of all export products and collaborate with suppliers to ensure smooth functioning of processes and forecast all requirements.To achieve all export objectives and develop and maintain professional relationships with all clients and perform regular communication with all staff and clients.Administer all existing clients and ensure optimal level of marketing strategies and design required consumer promotions for various trade fairs and maintain optimal level of customer satisfaction and assist to identify new markets.Manage all banking logistics for export activities and prepare required documents and prepare special labels for brands and ensure adherence to all shipping schedules.Experience in Specialty Chemicals.
    • navi mumbai
    • permanent
    Key Responsibilities Should possess knowledge about the Indian Sub continent market.Provide sales support to existing customers.Execute orders for the existing customers.Maintain all activities related to product marketing and provide support to sales and establish effective marketing communication.Develop and maintain good professional relationships with main accounts and strategic partners of company.Coordinate with marketing team to determine international marketing application and ensure compliance with company’s rule.Provide and implement various company pricing policies.Maintain efficient relationship with all international customers and domestic customers.Experience in Specialty Chemicals Industry. 
    Key Responsibilities Should possess knowledge about the Indian Sub continent market.Provide sales support to existing customers.Execute orders for the existing customers.Maintain all activities related to product marketing and provide support to sales and establish effective marketing communication.Develop and maintain good professional relationships with main accounts and strategic partners of company.Coordinate with marketing team to determine international marketing application and ensure compliance with company’s rule.Provide and implement various company pricing policies.Maintain efficient relationship with all international customers and domestic customers.Experience in Specialty Chemicals Industry. 

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