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sales / operations executive - retail.

job details

summary

    job details

    Required : 1 to 3 years with hands on experience in floor operations with renowned Retailers.

    Responsible for all retail facilities and to provide an attractive retail environment at international & domestic airport and coordinate for all commercial issues related to concessionaire for his respective asset. Coordinating with various departments to fulfill retailer’s requirement and managing outstanding payment from parties. Ensuring complete operational excellence and customer satisfaction.

    Responsibilities:

    Responsible for all financial, operational and relationship matters of the retailers/ concessionaires  at its  respective asset.

    Ensures Retailers floor operations are running in a smooth, efficient manner enabling customer satisfaction.

    Responsible for listening to, evaluating, and resolving all customer grievances on the floor.

    Obtain and communicate customer needs and provides feedback to Senior Management

    Ensuring CSAT objective achieved as per ASQ survey addressing complaints e.g. outlets to follow good product quality processes, adhering to MRP and issuance of bills for each transactions.

    Ensure operations of outlets within defined timelines

    Assist in planning the retail merchandise mix at the airport and plan the zoning accordingly.

     

    Required : 1 to 3 years with hands on experience in floor operations with renowned Retailers.

    Responsible for all retail facilities and to provide an attractive retail environment at international & domestic airport and coordinate for all commercial issues related to concessionaire for his respective asset. Coordinating with various departments to fulfill retailer’s requirement and managing outstanding payment from parties. Ensuring complete operational excellence and customer satisfaction.

    Responsibilities:

    Responsible for all financial, operational and relationship matters of the retailers/ concessionaires  at its  respective asset.

    Ensures Retailers floor operations are running in a smooth, efficient manner enabling customer satisfaction.

    Responsible for listening to, evaluating, and resolving all customer grievances on the floor.

    Obtain and communicate customer needs and provides feedback to Senior Management

    Ensuring CSAT objective achieved as per ASQ survey addressing complaints e.g. outlets to follow good product quality processes, adhering to MRP and issuance of bills for each transactions.

    Ensure operations of outlets within defined timelines

    Assist in planning the retail merchandise mix at the airport and plan the zoning accordingly.