- Work Experience : Minimum 5+ Years of Experience as a Trainer in the Banking/NBFC/Fintech/MFI/ Finance Sector will be a plus
- Qualification: Any graduation preferred. Experience or Education in Business Management is an advantage.
Job Responsibilities:
- Identifying the training needs across the sales department & conducting training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up.
- Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, videos, E-Learning courses and lectures as well as develop alternative training methods if expected improvements are not seen.
- Involvement in the hiring process to analyze the candidates in Voice & Accent/ Soft Skills areas.
- Conduct call quality audits as per defined guidelines and sample for the daily calls made (inbound and outbound)
Job Requirements:
- Proficiency in employee development to assist employees in meeting Performance Targets through Hiring, Coaching & Mentoring.
- Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
- Ability to communicate and resolve issues that affect Performance Criteria
- Problem-solving skills, Teamwork, and People Management.
