sales support rep analyst-experienced.

 Offshore Job Description for Desk side support TechRequired Skills - 3-5Windows OS skills/knolwedge, VPN/at home WIFI support, MS office knowledge, Ability to use SCCM to deliver software, Active DirectoryDesired skills, responsibilities, experience needed ResponsibilitiesPerform phone support to remote users using individual judgment and initiative with minimum Supervision and direction.Demonstrated ability to install software, trouble shoot VDI/AWS/Citrix issues as they pertain to the desktop.Diagnose and troubleshoots end user desktop application and hardware issues and provide efficient, technically appropriate solutions.Provide fast, effective resolution of problems or escalation on behalf of the customer to ensure the best end user experience possible.Provide case status updates to management and end-users in a timely mannerSupport and maintain effective relationships with usersDevelop, document, and implement standard operating procedures and remote customer service guidelinesProvide support for PCs, laptops, printers, cell phones, tablets and associated peripheral devices; proven ability to troubleshoot home network setups and isolate issues between wireless, home LAN and WANSupport end users in their use of core applications such as Microsoft Office, Citrix, and MDM (mobile device management), as well as basic understanding and troubleshooting for PL Business applications (will train).

Prospecting and identifying opportunities to acquire new business – this is a “hunter role” Maintain a high level of activity by prospecting and running appointments over the phone Help Generate revenue and grow client base Must have software sales/cold calling experience US market experience and knowledge is must Ability to research, identify and capitalize on self-generated leads Building and maintaining a healthy sales pipeline to achieve and exceed monthly salesquota Build rapport with target accounts Log all activities and maintain accounts in CRM. To carry out any additional duties as requested

Job Description:The Senior Service Cloud Analyst serves Citrix by supporting Customer Relationship Management and Sales Force Automation systems and processes. As a Salesforce Senior Business Analyst, you will be responsible to work with business, IT and vendors to lead working sessions, analyze business and data requirements, and assist with designing solutions on Salesforce.com Services Cloud platform. This person responsible for independently working with the Services organization to improve overall efficiency and increase adoption.Primary Duties / Responsibilities:• Maintain and support the objectives of current Customer Relationship Manager (CRM) and Sales Force Automation• Demonstrate proficient level of business acumen to identify and communicate impacts to departmental stakeholders and/or other platforms or business process owners• Independently manage day to day work assignment, completions, follow-up and related deliverables. Raising any issues to management attention with independence and correct degree of judgement/urgency.• Track and analyze data.• Participate in new projects and work with business and technical team members on initiatives which may involve process improvements, system enhancements, or the development of new applications or software.• Work with Services organization to understand changing requirements and implement systems and data changes as necessary.• Act as subject matter expert to other teams.• Participate in the IT enhancement process.• Ensure that sales-impacting enhancement requests are effectively qualified, prioritized and executed.• Maintain user groups, roles and access rights, custom fields, record types and page layouts in Salesforce.com.• Maintain changes to standard and custom fields, page layouts and record types.• Maintain, enhance and create workflows, functions and configurations and provide system administration of the Salesforce.com environment.• Participate in new projects and work with business and technical team members on initiatives which may involve process improvements, system enhancements, or the development of new applications or software.• Create new advanced reports reporting capabilities and respond to ad-hoc reporting requests.• Provide training and coaching in the use of sales force automation and CRM systems. Identify training and development gaps and create plans to address.• Participate in New Hire Orientation presentations.• Coordinate in user acceptance testing as needed. Help define best practices.• Define test scenarios.Qualifications and Requirements:• Bachelor's Degree in Information Systems or Business Administration, or equivalent combination of experience and education.• 3-4 years of Systems Management experience.• Service Cloud Certifications required. One or more Salesforce certification(s)—Certified Administrator, Certified Advanced Administrator, Platform App Builder, Service Cloud Consultant• Experience with Customer Relationship Management and Sales Force Automation systems required.• Advanced level of expertise using Microsoft Office suite.• Must be comfortable supporting large user base and able to maintain professional demeanor when dealing with distressed users.• Must be comfortable working under pressure to meet deadlines and when providing status to varying levels of management.• Ability to understand complex business problems and deliver solutions focused on technological improvements and increasing process efficiency.• Pays attention to detail; instills quality in all deliverables.• Confers with business partners to analyze current operational procedures, create use cases and identify problems.• Outstanding oral and written communications skills; excellent presentation skills; ability to lead meetings internally and externally.• Develop and execute