sales support.

Primary Duties / Responsibilities

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• Liaison

between sales teams and other functional groups such as Product Management, CPQ, Transformation Office.

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• Ensure

that the Service Level Agreements (SLAs) are met in accordance with business goals

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• Uses

pre-established procedures and guidelines to respond to requests from internal sales representatives via phone, web, and email.

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• Document

and track status of inquiries and coordinate appropriate responses with a customer centric approach.

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• Develops

and fosters alignment with sales team members as needed

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• Utilizes

CRM system and other applications to manage and assist sales teams with pre-sales support.

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• Promotes

team environment by assisting with training and development of novice employees to enhance skills and abilities in performance of their duties.

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• Works

with Sales Rep to prepare direct to Citrix price quotations, complete order sheets, and verify accuracy of each line item.

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• Works

with Sales Rep to assist in the preparation of sales exceptions in Salesforce..

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• Ability

to identify and explain ELA program and customers’ agreement level.

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• Support

inquiries for various Citrix product lines, programs and promotions.

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• Adhere

to existing operational processes for handling escalations and other follow up scenarios.

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• Must

be able to work USA EST.

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• Provide

accurate resolution along with the correct cause of the issue.

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• Connect

directly with Citrix sales personnel and build effective working relationships while solving their issues.

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  Qualifications (Knowledge, Skills, Abilities)

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•  
• Excellent

communication skills with strong relationship building skills.

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• Ability

to assess information, determine and address problem areas, formulate relevant solutions, and present the solution effectively.

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• Intermediate

level of expertise using Salesforce and CPQ

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• Must

possess excellent verbal, written, telephone communication, and analytical skills.

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• Ability

to work under pressure and meet deadlines, maintain a pleasant, professional attitude towards customers and co-workers. ...