salesforce - docusign clm dev - jg4 architect.

Job Description:The Senior Service Cloud Analyst serves Citrix by supporting Customer Relationship Management and Sales Force Automation systems and processes. As a Salesforce Senior Business Analyst, you will be responsible to work with business, IT and vendors to lead working sessions, analyze business and data requirements, and assist with designing solutions on Salesforce.com Services Cloud platform. This person responsible for independently working with the Services organization to improve overall efficiency and increase adoption.Primary Duties / Responsibilities:• Maintain and support the objectives of current Customer Relationship Manager (CRM) and Sales Force Automation• Demonstrate proficient level of business acumen to identify and communicate impacts to departmental stakeholders and/or other platforms or business process owners• Independently manage day to day work assignment, completions, follow-up and related deliverables. Raising any issues to management attention with independence and correct degree of judgement/urgency.• Track and analyze data.• Participate in new projects and work with business and technical team members on initiatives which may involve process improvements, system enhancements, or the development of new applications or software.• Work with Services organization to understand changing requirements and implement systems and data changes as necessary.• Act as subject matter expert to other teams.• Participate in the IT enhancement process.• Ensure that sales-impacting enhancement requests are effectively qualified, prioritized and executed.• Maintain user groups, roles and access rights, custom fields, record types and page layouts in Salesforce.com.• Maintain changes to standard and custom fields, page layouts and record types.• Maintain, enhance and create workflows, functions and configurations and provide system administration of the Salesforce.com environment.• Participate in new projects and work with business and technical team members on initiatives which may involve process improvements, system enhancements, or the development of new applications or software.• Create new advanced reports reporting capabilities and respond to ad-hoc reporting requests.• Provide training and coaching in the use of sales force automation and CRM systems. Identify training and development gaps and create plans to address.• Participate in New Hire Orientation presentations.• Coordinate in user acceptance testing as needed. Help define best practices.• Define test scenarios.Qualifications and Requirements:• Bachelor's Degree in Information Systems or Business Administration, or equivalent combination of experience and education.• 3-4 years of Systems Management experience.• Service Cloud Certifications required. One or more Salesforce certification(s)—Certified Administrator, Certified Advanced Administrator, Platform App Builder, Service Cloud Consultant• Experience with Customer Relationship Management and Sales Force Automation systems required.• Advanced level of expertise using Microsoft Office suite.• Must be comfortable supporting large user base and able to maintain professional demeanor when dealing with distressed users.• Must be comfortable working under pressure to meet deadlines and when providing status to varying levels of management.• Ability to understand complex business problems and deliver solutions focused on technological improvements and increasing process efficiency.• Pays attention to detail; instills quality in all deliverables.• Confers with business partners to analyze current operational procedures, create use cases and identify problems.• Outstanding oral and written communications skills; excellent presentation skills; ability to lead meetings internally and externally.• Develop and execute

Java, Spring Boot, Spring Cloud, PostgreSQL, Angular, React, Javascript

You are a successful, Salesforce Business Analyst professional with more than 5 years of industry experience supporting a Global SaaS Sales or Services organization. You are ready for the challenge and reward of being part of a groundbreaking software services company. This is a remote based position with travel to customer locations or corporate meetings, as needed.Job Summary:As a Salesforce Business Analyst, you will be responsible to work with business, IT, and vendors to lead working sessions, analyze business and data requirements, and assist with designing solutions on Salesforce.com Service Cloud platform. This person will be the primary lead on key service functions/processes and will provide subject matter expertise and analysis to support operational effectiveness and end-user experience enhancements.Job Responsibilities:• Independently lead projects and manage multiple priorities and manage expectations of stakeholders. Translate business requirements into functional solutions and build solutions via configurations. Work closely with business, services systems offshore team and IT to provide solutions to complex business needs.• Consistently demonstrate the ability to influence stakeholders on design, solution, and business process• Provide governance and best practices/standards supporting the full application development life cycle. Keeps abreast of new platform features, releases, industry best practices etc. with ability to translate these capabilities to solve business challenge relative to our environment.• Hands on develop and configure changes in Salesforce: design elegant, innovative Salesforce solutions involving configuration of Salesforce and managed Packages.