security engineer - okta.

Process Day to day Operational issues, requests and Project tasks Incident response and resolution within SLA's with excellent analytical and troubleshooting skills Providing all the necessary details to leads about the issue, steps taken, recommendation and any other relevant information Ticket Status Check and Update Respond to False Positive Alerts Incident Escalation and Progress Monitoring Create, review, update, and maintain Standard Operating Procedures. Prepare RCA for the escalated incidents. Perform the Shift handovers Privileged Access Management (PAM) Maintenance and management of on-premise Sailpoint virtual appliances and IQService servers Regular health check and provide preliminary troubleshooting support for all integrations between Sailpoint and target applications Troubleshooting for any issues related to access request workflows Support manual approval reassignments needed for access request workflows Monitor approval groups and report on groups with no approvers Preliminary troubleshooting support for based on identity life cycle events Assist with generating reports around the target account, entitlements, and Sailpoint activity data for customers as needed Maintain custom scripts used for Sailpoint supplemental tasks and provide preliminary troubleshooting support Provide necessary help with creation and follow-up of support tickets for issues requiring vendor intervention Triaging and initial troubleshooting support for tickets raised in JazzSupport for Sailpoint application Active Directory: Security Group modification as per the documented procedures Troubleshoot basic permission issues on the network file shares Perform basic Troubleshooting on A.D. communication using tools such as RSOP, IPConfig & NSLookups Perform A.D. user management tasks such as ADD/Disable/Unlock users Verify A.D. reports as per the documented procedures OKTA: Responsible for driving the adoption of Okta best practices to include Single Sign On, Multi Factor Authentication, Okta Access Gateway, API Access Manager and application configuration and support Work with various engineering teams to quickly enable SSO for applications, enforcing SAML2.0 and OIDC. Migration of Application from one Okta plateform to another. Maintenance and management of on-premise Okta A.D. agent and IWA application servers Regular health check and provide preliminary troubleshooting support for all integrations between Okta and target applications Respond to and provide support for alerts from Okta service regarding connection issues with on-premise components Management of A.D. security groups controlling application access in Okta as needed Provide necessary help with creation and follow-up of support tickets for issues requiring vendor intervention Triaging and initial troubleshooting support for tickets raised in JazzSupport for Okta application MFA: Maintenance and management of MFA Application Regular health check and provide preliminary troubleshooting support for all integrations between MFA and target servers/applications Respond to and provide support for alerts from MFA service regarding connection issues with on-premise components Maintenance and management of existing servers/applications and policies for MFA including policy changes and agents upgrades Management of A.D. security groups controlling MFA policies as needed Provide necessary help with creation and follow-up of support tickets for issues requiring vendor intervention Triaging and initial troubleshooting support for tickets raised.    ...