senior analyst - crm - sfdc admin in bangalore

posted
contact
randstad india
position type
temporary
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posted
location
bangalore, karnataka
function
Other
position type
temporary
experience
4
reference number
57689
contact
randstad india

job description

senior analyst - crm - sfdc admin in bangalore

**Company : **Sigma-Aldrich ( Merck Group )Website :www.sigmaaldrich.com**Job Location - Electronic city Bangalore **Shift - Western European time zone, covering Western Europe and North America**_PURPOSE OF THE POSITION_**This role is responsible for all activities associated with commercial SFDCreporting / dashboard development, data enrichment and cleansing and toolenhancement_ESSENTIAL JOB FUNCTIONS_*Create reporting and dashboards for the commercial organization to increase salesforce efficiencies and measure sales pipeline and activities*Usage of predictive analytics methods to support the development of numbers driving management strategies*Development and/or enhancement of analytics tools in SFDC/ServiceMax, Palantir, SharePoint, MS Teams, Outlook Environments*Execute or drive projects as needed and recommend and deliver process improvements*Identifying and giving training on process to the team members.*Should work as a unit of the team to deliver daily set goals and achieve set TAT and quality.*Recommend and participate in process improvement studies.*Review of errors done by team and giving suggestion to mitigate the future occurrence.*Build robust relationship with key partners and stakeholders.*Attending review meetings with stakeholders where necessary.*Adhere to ISO 9001 compliance to the process.*Exemplary attendance and adherence to schedule.*Work on Adhoc requests when assigned.*Establish organization values through daily operations.*Give back support to Team Lead for process and in meetings._BASIC QUALIFICATIONS_**Education:***Bachelor's degree in Statistics, Data Analytics, SFDC**Experience:***2+ years' experience in SFDC and ServiceMax, familiar with sales, service and marketing operations.*Experience designing and building reports and dashboards in SFDC (Lightning)*Ability to thrive in a matrixed environment.*Experience in the life science, pharmaceutical or biotech industry preferred.*A sound knowledge of written and spoken English.**Technical Skills / Competencies** **:***Proficient in MS Office, SAP Business Objects, CRM (Salesforce.com), Palantir or similar.*Profound knowledge in demand tools and data loader*HTML Experience a plus*.Should possess Proficient knowledge of Microsoft Office (Word, Excel, PowerPoint).**_Behavioral Competencies_** **:**Proficient in Interpersonal skills, Problem solving, Planning & execution,Customer orientation, Time Management.

skills

CRM, SFDC, Data Analytics, Statistics

qualification

BCA, B.Arch, B.Ed, Any