Security Advice : Randstad India does not charge any fee at any stage of its recruitment process from the candidate nor allows their employees to collect any fees from any candidates.
Click here to know more

senior consultant (itil windows) in Bangalore

posted:
location
bangalore, karnataka
function
Information Technology
position type
contract
reference number
925060
contact
randstad india
apply now

job description

?Responsibilities
� Maintain day-to-day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Windows 10 Service.
� Management issues which arise in connection with Windows 10 service rollout and operations
� Review service metrics (KPIs) that identify the success of the Windows 10 services being utilized to recommend and coordinate implementation of changes improve metrics
� Analyze and review actual service performance against SLAs and OLAs
� 3rd party management responsibilities
� Collaborating with senior management on account management and growth
� Project Management for Windows 10 ramp-up activities
� Responsible for Financial Mgmt. for building and running the Windows 10 service.
� Enable and champion an IT service culture

Background and skills
� Technical background within Managed Services and IT outsourcing industry
� Experience in the technologies of IT Infra management covering Microsoft SCCM, AD, Windows 7/8/10 client Operating system
� Know how in service definition, calculation and implementation
� Expert in Project and service quality Management
� Excellent understanding of ITIL framework.
� People management experience and interpersonal skills.
� Good understanding of cross functional activities required to run a department / SBU
� Sound understanding IT finance, International business and Supplier management
� Supplier management skills
� Should have good business acumen
apply now