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senior manager, operations.

job details

summary

    job details
    ROLE AND RESPONSIBILITIES
    This position requires managing/leading 6-8 team leaders and upto 200 associates for operations. The
    position requires a mature and high energy individual with minimum 8-10years hands on exposure of
    international call center. The person should have had experience of managing large teams and a proven
    track record of meeting targets.
     Ensuring adherence to all applicable policies and regulations.
     Managing and reducing the attrition’
     Training the team leaders on people and process management
     Should be able to face the client and represent the organisation
    KEY RESULT AREAS :
     Managing the operations so as to meet all client specified and internal KPIs.
     Managing the costs to meet the profitability targets for the business unit.
     Contribute towards increasing the revenue for the business unit.
     Reducing the variance between the performance of the 'best performing' and the 'worst performing'
    associate through monitoring and regular coaching
    ROLE AND RESPONSIBILITIES
    This position requires managing/leading 6-8 team leaders and upto 200 associates for operations. The
    position requires a mature and high energy individual with minimum 8-10years hands on exposure of
    international call center. The person should have had experience of managing large teams and a proven
    track record of meeting targets.
     Ensuring adherence to all applicable policies and regulations.
     Managing and reducing the attrition’
     Training the team leaders on people and process management
     Should be able to face the client and represent the organisation
    KEY RESULT AREAS :
     Managing the operations so as to meet all client specified and internal KPIs.
     Managing the costs to meet the profitability targets for the business unit.
     Contribute towards increasing the revenue for the business unit.
     Reducing the variance between the performance of the 'best performing' and the 'worst performing'
    associate through monitoring and regular coaching