Sr. Manager – Operations
We are seeking an experienced and Professional Operations Manager to join our team.
This positon is responsible to oversee the operational activities of a business and ensure that workforce is productive. Will be working with other Senior staff on strategic planning, ensuring staff awareness of operational best practices and implementing new initiatives and technologies.
... - Operations:
- Maintains the stability and reputation of the stores by complying with legal requirements.
- Maintains operations by initiating, coordinating and enforcing retail operational policies and procedures manual
- Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management and reduction, audit compliance and people management
- Contributes to future development at strategic and operational level
- Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of retail operations
- Sales:
- Increase sales to maximize profitability while reducing costs through well managed operational controls
- Drive sales and retail improvements through analysis and support.
- Propose measures to improve operational performance
- Ongoing review of sales results versus targets and budget
- Staff:
- Ensures store operations requirements are fulfilled to include scheduling, assigning employees, follow up on work results
- Maintains store staff by assisting in recruitment, selection, orientation and training.
- Maintains store staff results by coaching, counselling, disciplining, planning, monitoring and appraising job results.
- Protects staff by providing safe and clean environment.
- Commercial communication to all staff.
- Develop the sales staff and support areas to optimize sales and profits.
- Create and develop a coaching culture as well as promoting an environment that promotes diversity.
Lead the store team to deliver a profitable business. - Ensure staff have a high level of customer awareness and product knowledge.
- Liaise with Training Department to develop and manage the company's sales and product training programmes
- Merchandise:
- Formulates pricing policies by reviewing merchandise activities, determining additional sales promotion, authorization stock clearance and studying trends.
- Market merchandise by studying advertising, sales promotions, display plans, analysing operating and financial statements for profitability ratios.
- Secures merchandise by implementing security systems and measures.
- Set the highest international merchandise standards
- Liaise with Buying department to ensure range and stock levels are consistent with business requirements.
- Financial:
- Achieve financial objectives by preparing budgets, scheduling expenditure, analysing variances and initiating corrective actions
- Maximise sales and profitability for the company
- Set monthly targets, monthly and annual budgets
- Update forecast results to provide quality retail information
- Customers:
- Identifies current and future requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Protects customers by providing safe and clean environment
- Take account of customers’ needs and shopping habits and competitor activity
- Use a range of internal and external information data to initiate business changes and create a customer focused culture
- Marketing:
- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
- Knowledge:
- Maintains a professional and technical knowledge by attending exhibitions, workshops, reviewing professional publications, establishing personal networks, participating in professional groups
Qualification and Experience:
An MBA in Operations Management with 15 to 18 years of Experience in Retail sector.