senior premium mac support in mumbai

posted
contact
randstad india
position type
permanent
apply now

posted
location
mumbai, maharashtra
function
Information Technology
position type
permanent
experience
10
reference number
64512
contact
randstad india

job description

senior premium mac support in mumbai

Key Result
Areas:1) Specialist in Supporting Senior Management / VIP users 2)
Excellent knowledge in Apple and Windows products 3)
Proficient communication skillsJob
Description:Job Description: 1.) Responsible for executive support, including
the advanced technological/executive needs of corporate
customers 2.) This role will be required to deliver extensive
Apple Mac support to corporate executives (MAC Devices, Ipad,
iphones) 3.) Advanced skill in the use of Office 365 Software 4.)
Proficient with supporting the following operating systems
Apple Mac OS, iOS, Android, Windows 10 5.) Ability to resolve
break-fix problems and to satisfy installation requests, simple
or complex, in a wide range of dissimilar environments. 6.)
Identify, resolve and escalate business issues as appropriate 7.)
Provide solutioning for MAC, ipad, iphone device management
for any infrastructure requirement 8.) Deliver executive support
for special events 9.) Develop and maintain support
Documentation 10.) Provide reports to management regarding
technical challenges found within the environment and submit
recommendations on possible solutions 11.) Excellent
communication skills - verbal, written, and presentation 12.)
Excellent critical thinking and analytical problem-solving skills
13.) Solid understanding of the capabilities and limitations of
technology, especially in their usage for supporting business
processes 14.) Communicate complex information into user-
friendly terms. 15.) Essential Networking knowledge and
troubleshooting skills including Wifi support 16.) Should have
working knowledge on Encryption, Antivirus and SCCM, inTune,
Jamf 17.) Should have experience of MAC / IOS device
management through ToolsREQUISITE QUALIFICATION
Essential: Graduate /Bachelor-s Degree in Engineering
Preferred: MCSA, Apple Certified Support Professional (ACSP)
REQUISITE WORK EXPERIENCEEssential: Windows OS, Apple products, Office 365, Encryption, MAM,apple device management
Preferred: 12+ years of ExperienceSPECIAL SKILLS REQUIREDEssential:1.) Hands on experience on Apple products (MAC OS, iPADs,
iPhones, Macbook Air) 2.) Should have handled Senior
Management/VIP Support 3.) Hands on experience on Windows
environment and strong troubleshooting skills 4.) Should have
Good Communication Skill 5.) Provide after hours and on-call
support if requiredPreferred:1.) Hands on experience on Apple products (MAC OS, iPADs,
iPhones, Macbook Air) 2.) Should have handled Senior
Management/VIP Support 3.) Hands on experience on Windows
environment and strong troubleshooting skills 4.) Should have
Good Communication Skill 5.) Provide after hours and on-call
support if required

skills

MAC Support, Troubleshooting and Support, Windows OS

qualification

B.E/B.Tech, B.A, B.Com, B.Sc, BCA, BBA, B.Arch, LLB, B.Ed