senior specialist- workplace monitoring and analytics in bangalore

randstad india
position type
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bangalore, karnataka
Information Technology
position type
10 To 15
reference number
randstad india

job description

senior specialist- workplace monitoring and analytics in bangalore

?Own the end to end monitoring and analytics function and services within the Operational Excellence tower Design, Implement and operate a Workplace Digital technologies monitoring & analytics platform with dashboards comprising Service Level reporting, Unified End Point Monitoring and user adoption .
Setup processes and requisite integrations with tools like ServiceNow, Nexthink, Airwatch, SaaS Platforms, etc to ensure proactive monitoring alerts are processed and channelled to right product teams for suitable remediation in a timely manner Drive reporting and communication for user adoption stories in conjunction with BE&T EE leads and other stakeholders
Define a KPI dictionary for the Workplace CoE Operational Excellence function addressing end-point monitoring parameters, service management and user adoption domains. This should be complete with various source and target system definitions and field identification
Define the governance cadence around proactive monitoring and analytics activities to ensure positive impacts wrt employee experience Setup and operate on a 24x7 basis a Workplace CoE Monitoring & Analytics Center Publish the three dashboards (Endpoint monitoring, Service Management, User Adoption) as per the define frequency/real time as applicable to all relevant stakeholders

?Insurance, PF, PT

Client Introduction


?PowerBI, ITSM Automation


?- 15+ years of experience in IT EUC Service Reporting and Analytics function across end point monitoring and operational service delivery KPIs in a global environment.
- 7+ experience with reporting and analytics platforms like PowerBI, Sharepoint analytics, Workplace Analytics, etc
- Prior experience in tools like Nexthink, Airwatch reporting, Airwatch Intelligence, ServiceNow Reporting, etc will be a definite plus
- Previous experience with similar function in a Global Captive setup is preferred managing a globally diverse set of stakeholders and line managing a team size of upto 5
- Undergraduate degree preferably in Computer Science or similar technical degree with Management education
- Good communication skills - verbal and written - with the ability to collaborate well in a team and across organizations
- ITIL Certification and practitioners experience in IT Operations & management