senior tac engineer - routing & switching in bangalore

posted
contact
randstad india
position type
permanent
apply now

job details

posted
location
bangalore, karnataka
function
Other
position type
permanent
reference number
929785
contact
randstad india
apply now

job description

senior tac engineer - routing & switching in bangalore

?- As part of their Customer Focused Technical Support Team (CFTS TAC Team) you would be Troubleshooting Customer reported Issues
- As a individual Contributor you would drive to provide timely solution to the problem reported, understand the impact on business due to the same
- As a TAC Engineer (Technical Assistance Center Engineer) Mitigate outages & work towards Root cause analysis
- Provide timely resolution by replicating the problem scenarios, engage in communication to the customers, engineers & then provide a final fix.
- Gain indepth knowledge of Network Topology, features, configuration & service history for faster resolution
- Partner with internal stakeholders & external service provider to focused trainings, network deployments & Network trainings
- Mentor new hired support engineers
- Shifts � 12X7 (5.30 AM � 8 PM). Weekend & Holiday coverage would come with some very good benefits.


Benefits
?- Work life balance
- CTC includes Weekend Coverage & Holiday benefits

Client Introduction
?Our client specializes in Product development & manufacturing of Networking, Network Security & Cloud Management Equipment. They are a 20+ year old organization headquartered in Sunnyvale, California, USA with an over all employee strength of 10,000 Nos.
Their customer base includes who�s who of the global fortune 500�s. They are service providers to world�s busiest wired, wireless Carriers, Cloud based organizations & large DataCenter. They are known in providing simplified solutions to burst of data of data across the globe owing to IoT, Big Data & Multicloud products.

skills

?Strong basics in IP, MPLS, Multicast Protocol, Technical Assistance Center (TAC)

qualification

?6+ Years of experience in troubleshooting of Datacenter & Large enterprise netwroks.
- Excellent Communication (Verbal & Written) skills
- Through understating of IP Packet flow,
- Thorough understanding IP Protocols (BGP, OSPF, ISSI), Layer 2 Protocols (Ethernet, VLAN, BFD, STP, RSTP, ARP, LACP)
- Multicast Protocols
- MPLS, L2 & L3 VPN, LDP, VPLS, Traffic Engineering, RSVP
-