senior technical analyst - kronos.

 Coordinating problem resolution across teams, including business contacts when
necessary.
 Managing or executing the implementation of UKG Kronos improvements through all
phases (including Functional and Technical Design, Development/Configuration,
Testing, Training, Support)
 Will work closely with other IT teams on issue analysis & resolution.
 Responsible for ticket monitoring, assignments & updates & SLA monitoring.
 Responsible for working closely with UKG Kronos and Indeavor vendors.
 Promoting IT Service and Support best practices.
 Ensuring operational Service Level Agreements (SLAs) are met.
 Working with vendors on escalated issues.
 Recommending improvements to status reports and metrics. Providing coaching and guidance to team members.
 Staying current on industry trends. WHAT DO I NEED TO DEMONSTRATE?

Required:
 Bachelor's degree or technical institute degree/certificate or equivalent work
experience.
 8 or more years of experience designing and implementing solutions on UKG
(Kronos) (e.g. WFC, WDM, WIM, Dimensions)
 Experience using B2B Integrations Applications, File Transfer Software.
 Knowledge of Workforce management business process (e.g. time cards,
scheduling, attendance, accruals, pay rules, reporting).
 Experience integrating Kronos clocks with WFC.
 Experience with integrations with payroll solutions managing data using WIM.
 Ability to identify and effectively resolve issues and to proactively anticipate and
prevent problems.
 Strong analytical, process and technical skills required.
 Capable to challenge conventional thinking and look for opportunities to improve,
streamline and reinvent work processes.
 Capable to develop and maintain strong relationship with customers and ensure
customer satisfaction.
 Strong interpersonal skills, in developing great relationships within IT and business
teams.
 MS Office skills.
 Excellent written and verbal communications
Preferred:
 Knowledge of ITSM processes or certification
 Service and Support experience
 ServiceNow experience