senior/lead solutions engineer in hyderabad

randstad india
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job details

hyderabad, andhra pradesh
Information Technology
position type
reference number
randstad india
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job description


Work with new and existing Gainsight customers to provide onboarding, integration, education and documentation for long term customer success with Gainsight.

Evaluate external data systems and design requirements to understand feasibility and level of effort.
Recommend architecture, integration and data manipulation using Gainsight tools and logic (S3, API, Gainsight Rules Engine)
Create custom objects in Gainsight�s MDA to store data including record identifiers, and aggregation functions across a single customer hierarchy (SFDC, Redshift, MongoDB)
Strategically Configure, Test, Document, and educate both Gainsight and Customer resources on system design to ensure long term success.
Configure Gainsight application including rules, reports, dashboards, Calls to Action (alerts), play books, health scores, surveys, emails, workflow, Relationships
Collaborate closely with team in USA (St. Louis, Redwood Shores, Remote)
Track time, progress, goals and deadlines
Maintain a highly organized and accurate task list, visible to project management and other project resources engaged
Produce technical design documents and supporting materials which may be used by resources within Gainsight or Customer organization to understand or complete configuration
Contribute to regular status meetings with project team, and stakeholders [at times customers]
Provide updates, status and next steps through email on a regular cadence through Chatter and Email

?For the product based IT firm

Client Introduction
?For the product based IT firm


?SFDC Implementation, maintenance, ETL


?Skills & Experience

Strong technical skills are required. Proficiency in multiple technical areas is required such as CRM, data integration processes,
Overall 5+ years of experience
Hands-on 3+ years of recent technical experience is required
Hands-on 2+ years of recent Professional Services/Enterprise Product Implementation experience is required, SaaS experience is preferred
SFDC implementation, data model (standard and custom objects), REST API, Administrator, Managed Package
Experience with the following
Advanced Salesforce or database knowledge
CSV flat files, VLOOKUP
JSON, MongoDB, Heroku
Data loading utilities
BI/Analytics expertise; Building reporting analytics and dashboards
Google Analytics, Mixpanel,, Amazon Redshift, Apache Spark
CRM administration
Survey tools and configuration
Creating rules with Boolean logic to trigger actions
Experience with deployment architectures and middleware concepts
Additional skills:

Passion for Gainsight Values of Golden Rule, Success for All and Childlike Joy
Thrive in a fast pace environment with ability to prioritize and multi-task
Resourcefulness, creativity and strategic thinking for troubleshooting problems
Self motivated and directed; Fast learner
Strong English communication and documentation skills
Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
Strong attention to detail and documentation
Comfortable in supporting and taking requirements from a remote workforce (US based)
Must be able to spend substantial time interfacing with the team in US