No of Position-1
Location : Bomanahalli- Client Location
Shift : 24/7 including night
Transport – No , Own Transport
5 days working , rotational as clients requirements.
Year of Experience : 7 +
CTC : 9- 10 LPA
1. All Windows Server End to End OS Management (Windows 2012/16/19) – Installation,
Configuration, Hardening, Troubleshooting etc
2. Antivirus management - Epo administration & Troubleshooting of Antivirus Definitions &
Monitoring and Logging for Security violations.
3. Patching – MS Patch management though WSUS\Cisco AMP.
4. RAID Configurations and Disk management utilities tools.
5. Good working knowledge in DHCP and DNS Services
6. Basic Knowledge and understanding on Networking Concepts and Troubleshooting.
7. Basic knowledge and understanding on Storage (Dell, EMC, NetApp etc) and File
services
8. Coordinating with different lines of services with SLA. Creating and updating of technical
documentation.
9. 3rd party vendor coordination for visit and troubleshooting
10. Basic understanding vmware administration.
11. Daily BAU L2/L3 Calls Support on Windows Server Family infrastructure.
... 12. Incident Management & Escalation- Ticket Status Check and Update.
13. Change Management - Change Raising to facilitate incident resolution & Problem
resolution.
14. Problem Management & RCA - Responsible for preparing RCA document for Severity 1
& Severity 2 calls
15. Trend analysis of tickets and recommendation of improvement. Identifying problem
areas and finding out ways to reduce that.
16. Good knowledge on File permissions and review.
17. Good Knowledge on Backup though Symantec.
18. Having Windows certification in 2012/2016/2019 or CCNA will be an added advantage.
19. Flexible to work on shifts
20. Good working knowledge in SCCM
