service delivery manager in chennai

posted
contact
randstad india
position type
temporary
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posted
location
chennai, tamil nadu
function
Information Technology
position type
temporary
experience
10-18
reference number
55833
contact
randstad india

job description

service delivery manager in chennai

Job Summary: The IT Service Delivery Manager oversees the delivery of a high-qualityservice to end users and ensures Service Support and Service Delivery processes are in place to meet business needs.Additionally, the SDM will be overall responsible for the development and delivery of new and/or existing softwareproducts while working with the product managers, technical architects, quality department and the developmentteam. S/he will be managing and leading highly skilled architects, team leaders and product developers toensure timely delivery of products and related deliverables. The position is techno-managerial and will requirestrong exposure to technology and new tools. Job Description: • Manage Service Level Agreements/metrics as decided with the BUs, communicatewith the users/customer on a regular basis to discuss operational issues and Critical to Quality (CTQ)delivery and to build rapport with the customers and users • Proactively identify opportunities for improvement in operationalefficiency, usability, service level improvements; participate in management discussions (governance discussion,management forums etc.) • Effective forward planning in terms of process delivery, people, and userengagement; identify and optimize key cost drivers • Conduct regular business reviews with internal and external stakeholders • Work closely with all support and development teams to improve the qualitygiven to end users • Monitor, control, and support service delivery; ensuring systems andprocedures are in place and followed • Leads development team in requirements analysis, features scoping andbacklog scheduling for multiple intermediate milestones until the final delivery • Implements standards and best practices for software development and ensureprocess compliance, manage the resource requirements, risks, constraints in project management etc. • Responsible for managing the simultaneous development and maintenance ofdifferent versions of each software product. Should be conversant with release engineering, build andmulti- releases • Identify training needs, manage training and mentoring of the developmentteam and monitoring their performance throughout the project, facilitate knowledge sharingactivities/sessions • Responsible for keeping self and the development team updated on latesttrends in tools and technologiesProfile Description: • Postgraduate in IT or Management with minimum 5 years of experience inmanaging IT Service Delivery role with good knowledge on project planning, project governance, project executionand closing processes • Should have managed agile projects and have practical skills for helping toguide and coach agile teams with excellent business and technology Acumen - stays abreast of industry andtechnology trends to provide advice on strategic business and technology solutions • Strong analytical skills and able to interpret information from numeroussources to prepare and present reports • Passionate about delivering high-quality service to end users and focus onservice improvement; should be able to establish and measure the service quality and delivery processes • Excellent leadership skills, interpersonal, communication and organizationalskills; detail-oriented and able to find focused solutions to business problems • Proven ability to act as a bridge between the business and technical team • The role requires 20-30% travelling. Good-to-have Skills/Experience: • Commodity Trading domain expertise with CTRM implementation experience forlarge Agri/Softs commodity trading companies • Experience in interacting with global users in understanding and documentingbusiness requirements • Knowledge on CICD and DevOps processes using Bitbucket, Jenkins, Selenium • Knowledge on Micro Services architecture and with the following technologystack: Azure cloud, Kubernetes, Sprig Boot, AJS 9, MS SQL

skills

IT, Delivery manager

qualification

B.E/B.Tech