service desk engineer in bangalore

posted
contact
randstad india
position type
contract
apply now

job details

posted
location
bangalore, karnataka
function
Information Technology
position type
contract
reference number
928486
contact
randstad india
apply now

job description

?1. Installation, configuration, maintenance and troubleshooting of Desktop/Laptop Operating System like windows 7 and Windows 10.
2. Configuring and troubleshooting of email applications: MS Outlook (2010, 2013 and 2016)
3. Taking remote user machines with help of IM tools like Jabber and resolve the issues.
4. Incident escalation to second level team and follow defined process.
5. Windows Service Pack Installation and Security patch updating.
6. Familiar with ticketing tools like Service Now and BMC Remedy
7. Performing troubleshooting on assigned ticket and resolve the problems within SLA.
8. Excellent knowledge of systems registries, permissions and drivers.
9. Troubleshooting and resolving basic network issues like LAN, Wi-Fi, Internet, and VPN issues
10. Providing support to client 24X7.
11. Printer Installation, Configuration and troubleshooting.
12. Basic knowledge of Windows active directory.

For service desk additional telephonic support handling and troubleshooting required.