service desk outbound in mumbai

posted
contact
randstad india
position type
temporary
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posted
location
mumbai, maharashtra
function
Other
position type
temporary
experience
3
reference number
55011
contact
randstad india

job description

service desk outbound in mumbai

**Location** | Mumbai ---|--- **Requirement Type** | Urgent **Post** | Outbound Calling Agent **Roles & Responsibilities** | .1)He/She will be part of L2/L1 level teamproviding functional /Configurational Support to customers by calling ourcustomers. 2) He/ She has to ensure customer service Quality using SLA Compliance. 3) He / She needs to analyze the problem / Situation accordingly decision hasto be taken. 4). He / She would be part of analytics team ( carrying out analysis overSLA's & other key parameters) 5) He/She needs to perform additional Task assigned by Team Leader . 6). He/she needs to impart quick training/s to Customers whenever timedemands. **Skill Set** | 1\. Excellent Verbal & written communication skill 2\. Should have good analytical ,conceptual & problem solving abilities. 3\. Willing to work in shifts 4\. Good Listener & Pro-active approach. **Education Background** | Graduate **Gender Preference** | NO

skills

Outbound