Job Responsibilities:
The process manager is responsible for the development and governance of continual service improvement, process audit and design compliance processes in the Service Integration
and Management (SIAM) operating model. This individual ensures a defined IT process efficiently and effectively meets expected outcomes. Governs the continual improvement,
...
process audit and design compliance processes end-to-end in a multi-provider environment with internal and external service delivery teams
•Establishes a continual improvement focus across all service providers; manages cross-service provider improvements
•Establishes an approach for sharing lessons learned between service providers with a focus on identifying improvement opportunities
•Performs periodic audits to ensure compliance of service management processes by internal and external service delivery teams
•Partners with other IT managers to perform periodic audits to ensure design standards are being followed by internal and external service delivery teams
•Ensures each process integrates effectively and efficiently with other existing business and IT processes
•Oversees efforts to build organizational understanding of each process (e.g., purpose, outcomes, expected impact, rationale and need)
•Develops, implements and monitors metrics for process effectiveness and efficiency, ensuring smooth integration between all key stakeholder groups at a process, people and tool level
•Continuously analyzes processes to determine gaps and identifies solutions to close said gaps
•Evaluates and address the financial, cultural, technological, organizational and people issues that may need to be addressed as a result of a proposed process change
•Fosters productive partnerships with internal service delivery teams and MSPs to ensure that the service management processes are adhered to and meets Ascension’s explicit and implicit expectations
show more
Job Responsibilities:
The process manager is responsible for the development and governance of continual service improvement, process audit and design compliance processes in the Service Integration
and Management (SIAM) operating model. This individual ensures a defined IT process efficiently and effectively meets expected outcomes. Governs the continual improvement,
process audit and design compliance processes end-to-end in a multi-provider environment with internal and external service delivery teams
•Establishes a continual improvement focus across all service providers; manages cross-service provider improvements
•Establishes an approach for sharing lessons learned between service providers with a focus on identifying improvement opportunities
•Performs periodic audits to ensure compliance of service management processes by internal and external service delivery teams
•Partners with other IT managers to perform periodic audits to ensure design standards are being followed by internal and external service delivery teams
•Ensures each process integrates effectively and efficiently with other existing business and IT processes
...
•Oversees efforts to build organizational understanding of each process (e.g., purpose, outcomes, expected impact, rationale and need)
•Develops, implements and monitors metrics for process effectiveness and efficiency, ensuring smooth integration between all key stakeholder groups at a process, people and tool level
•Continuously analyzes processes to determine gaps and identifies solutions to close said gaps
•Evaluates and address the financial, cultural, technological, organizational and people issues that may need to be addressed as a result of a proposed process change
•Fosters productive partnerships with internal service delivery teams and MSPs to ensure that the service management processes are adhered to and meets Ascension’s explicit and implicit expectations
show more
