EDUCATION AND EXPERIENCE Required Bachelor's degree or equivalent work experience 3+ years related experience in IT Infrastructure & application management; or equivalent combination of education and experience 3+ Years in development with ServiceNOW Platform with focus on the ITSM Module Experience working with customers to understand requirements and implementing solutions / initiatives in ServiceNOW Understanding of IT Service Management (ITSM) and common service level agreement (SLA) measurements. Preferred ServiceNOW Certifications Experience with ITIL and IT Service Management Experience in developing ServiceNOW technologies to drive digital transformation Planning, organizing, and managing work in an Agile Scrum work model utilizing Sprint and Kanban processes
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EDUCATION AND EXPERIENCE Required Bachelor's degree or equivalent work experience 3+ years related experience in IT Infrastructure & application management; or equivalent combination of education and experience 3+ Years in development with ServiceNOW Platform with focus on the ITSM Module Experience working with customers to understand requirements and implementing solutions / initiatives in ServiceNOW Understanding of IT Service Management (ITSM) and common service level agreement (SLA) measurements. Preferred ServiceNOW Certifications Experience with ITIL and IT Service Management Experience in developing ServiceNOW technologies to drive digital transformation Planning, organizing, and managing work in an Agile Scrum work model utilizing Sprint and Kanban processes