servicenow competency lead in bengaluru / bangalore

posted
contact
randstad india
position type
permanent
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posted
location
bengaluru / bangalore
function
Information Technology
position type
permanent
experience
12-15
reference number
62681
contact
randstad india

job description

servicenow competency lead in bengaluru / bangalore

This highly motivated and qualified individual will lead, develop, and help grow a successful ServiceNow team. Actively works on customer engagements, providing
qualified consultant and helps delivering successful ServiceNow projects. Key Responsibilities : 1. Effectively works with the solution/functional team, where necessary, to deliver successful solutions for clients
2. Manage communication, escalations, risks & issues pertaining to account/project delivery with sector delivery leads.
3. Maintain, improve Pyramid Structure within capability and align it with overall practice.
4. Developing, implementing and driving an effective training, certification, up-skilling and cross-skilling roadmap for capability. Define and drive performance goals for people development aligned with practice direction and business plans. Provide guidance to capability team members to help achieve them.
5. Demonstrated effective communication and presentation skills, team-management skills, and client management skills
6. Suggest and drive continuous service improvements in technology and people development area.
7. Taking a proactive approach to risk management, ensuring risks and issues are identified, addressed and reported and, where appropriate, escalated
8. Experience in grooming Freshers in to ServiceNow professional
9. Should have experience in handling multiple accounts
10. Experience in revenue and resource Planning of large projects.
11. Customer interaction skills
12. Excellent communication skills with experience in customer management and senior management interactions.
13. Willingness to be a self-starter and work independently
14. ServiceNow Cloud Certification

skills

ServiceNow

qualification

B.E/B.Tech