soft skills trainer/quality.

·Graduation in any respect

·Excellent Communication Skills (Written & Verbal)

·Knowledge about Voice & Accent and Grammar

·Strong knowledge of customer care processes and techniques

·Call quality/ transactional monitoring experience

·Experience in Coaching/Training Delivery

·Objection Handling Skills

·Good Understanding of how the support industry works

·Should possess good knowledge in creating reports

·Should have a minimum experience of 0- 2 years in Soft Skills Quality

·Collaboration and teamwork

·Grasping complex issues and driving effective problem solving

·Strong analytical and problem-solving skills