software support lead.

Responsibilities and Basic Requirements:➢ Possess good knowledge of Data Base & MySQL, Application Server architecture & deployment (jboss , websphere , weblogic)➢ Should have Linux familiarity with CUI (Red hat, centos, Debian ,AIX )➢ Act as a senior agent who will drive customer satisfaction through customer support➢ Manage a team of Software Support analysts and technicians; act as mentor and coach to team members➢ Record and track team SLAs and workflows ➢ Be actively involved with the operational delivery and UAT if required for new product and feature releases➢ Investigating and troubleshoot all issues related to IT infrastructure for internal teams or clients using telephone/emails etc.➢ Ensuring that production changes are reviewed and validated in production to avoid/minimize change related production issuesCandidates must also possess:1. Should be open to travel, if required.2. Positive approach and attitude towards work.3. Good Communication Skills Selection Process:1. Online Test2. HR Interview3. Technical InterviewNote: Candidates who have undergone the recruitment process with Image Info Systems Private Limited in the last 6 months need NOT apply / participat ...