spa manager in hyderabad

posted
contact
randstad india
position type
permanent
apply now

job details

posted
location
hyderabad, andhra pradesh
function
Sales
position type
permanent
reference number
928281
contact
randstad india
apply now

job description

?� Experience in handling independent SPA business
� Excellent contact with various independent stake holders e.g � SPA & Saloon product vendors, Industry Experts, SPA Therapist, Elite Cliental profiles & HNI�s
� Atleast 8 yrs of team handling experience
� Indepth knowledge & hands on experience in providing various SPA therapies in the initial stage of career.
� Exposure in Hospitality industry, international exposure will be added advantage.
� Excellent spoken English skills
� Experience in Ayurveda , Yoga & Alternative therapies.


Benefits
?Best In Industry

Client Introduction
?Apollolife aims to provide timely access to health and wellness information, a lead to higher quality, and more informed healthcare choices. The site has been built as a tool that will cater to communities in need of healthcare information, products and services.

Specialties
Occupational Health Care, Wellness Partner, Health and Wellness, Employee Health, Health Care Specialist, Workplace Wellness, Garden Cafe, Apollo Life Studio, and Bpositive Magazine

skills

?Branch Operations, Sales, Client Management,

qualification

?P& L Responsibilities (SPA & SALON Division)

� Grow membership base to reflect operating plan targets
� Create exciting & innovative product offerings and bundling to increase revenue potential
� Responsible for growing SPA package membership
� Responsible for renewal rate
� Position Apollo Life Studio�s unique product proposition as a value differentiator
� Mentor & coach in house sales consultants (SPA FOE) to achieve higher conversion ratios
� Manage costs for the SPA & Salon business, ensuring complete control of wastage or products.

Brand & Marketing

� Work closely with marketing team to achieve financial numbers
� Plan social events which can be monetised
� Ensuring that brand standards is adhered to in all communication to customers as well as signage�s

Operations

� Create Medi SPA protocol in conjunction with business and market these products to the doctors.
� Responsible for creating and adhering to operation protocols & checklists
� Create innovative product mix and market the same.
� Ensure effective utilization of management software (MMS)
� Manage duty rostering of the staff, duty scheduling and manage absenteeism.
� Responsible for training staff various SPA therapies, communication, grooming and customer etiquettes.
� Responsible for communicating expected deliverables including targets to the team
� Responsible for floor maintenance, should liase with Security & Housekeeping vendors to ensure optimal service performance on the SPA & Salon floor.
� Liase with purchase department to ensure timely availability of supplies and products
� Ensure timely reporting of financial reports and other MIS reports
� Maintain accurate database of all existing clients of the centre
� Daily customer connect with existing members
� Responsible for overall maintenance and upkeep of all equipment and cosmetic products, including managing AMCs
� Ensuring all the products are checked for expiry dates and stocks are maintained as per the requirements.
� Create referral programs for customers.
� Maintain a list of potential customers and planning timely connects

People

� Create & communicate performance KPIs for all staff of the division.
� Responsible for training the therapist and ensuring the service quality is maintained to high standards.
� Responsible for providing regular performance feedback to each individual staff
� Foster a culture of Customer First & Teamwork
� Responsible for ensuring a culture of high integrity & zero tolerance for any violation
� Assist HR in sourcing & hiring key talent.
� Attrition management.